concerns@leeds.gov.uk You can call us on: 0113 3788008 Making a complaint about a councillor or member of parliament Complaints about councillors or members of parliament are not covered under. Barnsley Council Annual Customer Feedback Report - Complaints, Compliments, Comments and Learning - April 2019 to March 2020 1. Don't let them get away with it! Let the truth be known! Offered with NO CHAIN is this two bedroom GROUND FLOOR apartment situated in this popular location within close proximity to Rotherham Town Centre. Should we continue to cover content like this? We're responsible for managing around 18,000 homes on behalf of Barnsley Council. Laurent Wauquiez of The Republicans (LR) has presided over the body since 4 January 2016, following regional elections on 6 and 13 December 2015. If you can't find what you are looking for ring 0800 0345 340 Family Hubs & Start for Life Looking for Childcare? [5] Lyon, although no longer part of the department, remains its administrative center. You can use it to tell us about any council service. questions submitted after this deadline will he held over until the You can also make a complaint or a compliment by: telephoning (01226) 773555 between Monday and Friday 9am to 5pm. This list includes representatives from Lyon Metropolis created in 2015 as a separate department. form - Barnsley Council Online . A TOWN centre shop owner was fined 26 after serving a 15-year-old a vape in October. Make sure that you understand the complaint and the products and services that caused the problem or complaint to occur. Well continue to treat damp and mould requests as priority inspections, and to reassure our tenants further were working towards completing high priority jobs within 24 hours and have brought in an external damp and mould specialist to help meet this increased demand., We have been at the heart of our community, every week, since 1858. Get in touch. Contents show 1 What is the phone number for Barnsley? BARNSLEY Council has been named as the fourth-most improved local authority in Yorkshire and the Humber - seeing 43 per cent less complaints than it did five years ago. Council Questions in the subject line). Once reported, we assess each case, taking into consideration the severity of the problem and the potential impact on the household. Our contact centre team are available for all general enquiries Monday-Friday 9am-5pm. Council Summons (agenda) of the following Council meeting and will Information regarding the Almost all of the complaints were responded to in the correct timescale, as 97 per cent were delivered in time. Council housing tenants' mould complaints revealed. A review of the process we have in place for the action taken on discontinued complaints has taken place in quarter one of 2022/23 with the aim of seeing a reduction in the number of complaints which are being discontinued.. A COMPLAINT against Barnsley Council's disabled children services has been upheld after an independent investigation carried out by inspectors found the provision 'fell short'. %PDF-1.5 % Its our belief that news should be available to everyone regardless of their circumstance. By working together to reach a fair and swift resolution, where putting it right is at the heart of what we always consider. The Members Code of Conduct outlines the expectations of councillors and appendix 3 outlines the procedure for how members' code of conduct concerns and complaints will be considered. A complaint is when you're unhappy with something that we may have done or said, the way that we may have acted, or with a decision we've made. following Council meeting). The target to inspect jobs of this nature in line with the Property Repairs and Improvement Programme (PRIP) is 28 days. 41 0 obj <>/Filter/FlateDecode/ID[<2637ABC40F88E4D9CE8F95A513FAF85D><64F64A5BCE6F3542B9BB35DA3EC1B088>]/Index[25 28]/Info 24 0 R/Length 80/Prev 38220/Root 26 0 R/Size 53/Type/XRef/W[1 2 1]>>stream Dial the local 01226 Barnsley, without the first zero. ", We will not share your information and will use it in accordance with QD~0 \ The regional council of Auvergne-Rhne-Alpes currently consists of seven political groups. View all Derbyshire County Council jobs - Sheffield jobs - Nurse Practitioner jobs in Sheffield; . Should we continue to cover content like this? 24-hour service. hmo0?*UHJ4:uCJ\(q&nL9% 8p!\:q a? gTC%.#%#WW4*d-#>~7N4nqYhK[Y]bt6z~A'Q4LiLtZ. The 2023 Plymouth City Council election is due to be held on 4 May 2023 to elect members of Plymouth City Council in England. Welcome to the Family Service Directory Your online 'Family Information Hub' for the whole family, providers and practitioners The Family Service Directory is maintained by BMBC's Families Information Service. Rotherham Metropolitan Borough Council. SHOW MORE Following inspection, orders are raised on an emergency (24-hour), three, seven or 25-day order as part of responsive repair works or as a capital planned programme, depending on the remedy required.. A compliment is when you're happy with something that we may have done or said, the way that we have acted, or with a decision we've made. The Complaints Manager. The council's ruling cabinet members will discuss its complaints and compliments at next Wednesday's meeting A report states there were 712 customers complaints registered by residents last year - more than a 100 per cent increase on the previous year's figure of 320. Whats in a Nickname? Berneslai Homes will also launch a task force this month to oversee and monitor the approach and actions in relation to damp and mould. Complaints and compliments Complaints and compliments At Barnsley Council we're committed to putting our customers first. [5] The building continues to house administrative functionaries,[10] with space rented out for associations and start-ups and serving as a venue for events and conferences in an effort to make the structure profitable. It's important that you take this action to make sure that the right service is informed of your concern. Weve recently introduced an additional resource into the team who manage our complaints function to ensure that we continue to prioritise complaints, detect early warning signs of problems, and offer opportunities to improve service delivery. Our Privacy Policy, 2023 Barnsley Chronicle Privacy Policy Cookie Policy All Policies, 47 Church Street, Barnsley, South Yorkshire, S70 2AS, Sales: 01226 734666 Editorial: 01226 734262, 21/10/22 This should include a detailed programme of proactive planned inspections to properties which may be at greater risk of damp and mould issues. 0300 123 5000. Thank you for your request for information about complaints of bullying at Barnsley Council since 2009. [5][6] Originally built at a cost of 147.1 million as the seat of the regional council of Rhne-Alpes, the construction of the building was approved by the regional council on 7 April 2005, followed by a European-level architecture competition from November 2005 to September 2006, the procurement of a building permit on 30 August 2007, groundbreaking on 8 July 2008, and the relocation of employees over a six-week period starting on 19 May 2011. The number of compliments the council received also dropped this year. The quickest way to tell us about it is online, by filling in our complaints and compliments form. We will not share your information and will, Barnsley Council nominated for Council of the Year, Mum speaks out over shock cancer diagnosis, SEND school undergoes colourful transformation, Charity shop to be opened by ex-rugby star, Barnsley MasterChef contestant through to knockout stage, Birds of prey re-introduction scheme is unsuccessful. Before you write the email, identify who exactly needs to receive your email. Ruling cabinet members signed off on the highways capital programme earlier this month . This may mean meeting with us, talking to us and sharing documents to support your complaint. decisions and obtain details for your local political This compares poorly to South Yorkshires overall crime rate, coming in 15% higher than the South Yorkshire rate of 94 per 1,000 residents.Historical Crime Rates for Barnsley. If you require any further information please contact the If you require any further information please contact the Council Governance Unit on 01226 773451. To view documents in pdf format you will require the free Young first time buyers turns dingy council house into 'dream home' for just 10,000 Four-year-old girl 'assaulted by drunk man near Tesco supermarket' before hero stepped in Weve recently worked closely with tenants to produce together a robust action plan which sets out what were doing to tackle the causes of damp and mould, and how we respond to instances that have progressed and require repair. Following the death of Awaab Ishak in Rochdale, media coverage saw more than 200 extra calls to Berneslai Homes and the council to inspect properties. If youve done this already, and are still not happy, you can ask us to look into the matter in more detail and give you a written response. Published: 1 May 2023. More than 54 per cent of those complaints were upheld, whilst adult social care was the most common reason for complaints. Barnsley Council has already responded to them to advise they have received the request and will be working to provide all required information and assurance relating to private rented stock by January 27. The exciting line-up of street food vendors for 2023 includes a number of delicious vegan and vegetarian options, including Jinger Drinks, The Mac Shack, Temujin Stir Fry Kings, Krazy Spuds and more. Initial complaints should be directed to Barnsley Metropolitan Borough Council directly. Unannounced behaviour inspections The first a headteacher is likely to be aware of one is when they receive a call from HMI who declares theyre 15 minutes away. All rights reserved. Your file is uploaded and ready to be published. endstream endobj 26 0 obj <> endobj 27 0 obj <> endobj 28 0 obj <>stream How do I make a complaint about a headteacher? A cabinet report said: It is disappointing that some of our customers do not continue with their complaints or withdraw them, and this can be for a variety of reasons not always known to us. Muslims make up 1.1% of the population, more than double the Barnsley average but less than a quarter of the national average Over 27% of residents have no religion, over 3% higher than the borough and national averages. You can read more aboutthe feedback we received last year and how we're using it in our annual customer feedback report. The councils ruling cabinet members will discuss its complaints and compliments at next Wednesdays meeting. LIFE expectancy for both men and women in Barnsley is significantly lower than the national average. As the fourth week of heats of MasterChef 2023 kicks off, find out who's serving up their finest dishes in the hopes of impressing John Torode and Gregg Wallace. Why Is The Flag Flying On Barnsley Town Hall? }, We have been at the heart of our community, every week, since 1858. In 1971, one commune from Isre was incorporated into Rhne. always treat your complaint seriously and with great importance. When you make a complaint we'd like you to work with us to help us look into what you think has gone wrong, why, and how we can learn from it. Irrespective of the legal process, Berneslai Homes always seek to arrange access to the property to engage with tenants and to complete any outstanding works, as required. Please tell us when you think weve done a good job and when you think that we can do better. Barnsley 11.18 an hour Full-time Monday to Friday + 1 In-person Urgently needed IMH Recruitment are currently recruiting for a Business Support Officer to work on behalf of Barnsley council. Mixed feedback over pothole repair plan. The service will be provided to anyone who is a resident of Essex who wishes to make a complaint about a servic. Your complaints and compliments can help us to improve the services that we provide to all of our customers. 2023 Barnsley Metropolitan Borough Council. A report added: There are many different reasons to explain why an increase in complaints has been seen during 2021/22, and it is important that we understand the details of this to ensure that where we are upholding these complaints, services are learning and improving in response. [17][18], The regional council includes 18 thematic committees with advisory roles, each composed of 38 members with a chairperson and two vice chairpersons. Sixteen complaints equate to 0.08 per cent of all tenancies.. Pay your rent. We want to know about your experience of our services. Barnsley. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. compliments & complaints procedure - Barnsley Council Online EN English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk Unknown processes, find out about forthcoming Council meetings and [5] With Laurent Wauquiez, promising reduced costs, elected president of the region following the 2015 regional elections, any arrangement involving frequent travel between the two cities was definitively ruled out. } else { A member of our Customer Resolution team will try to contact you within three to five working days (it sometimes may be longer, but we'll always contact you). These inspections can take place at any time and there are several possible triggers. [3] For example - if you're requesting an action to be taken the service responsible for this may be able to address the matter without you having to use the complaints process. Through co-ordinating multiple support agencies into a single team for each family, the council is seeing promising results Hazel Davis Wed 27 Nov 2013 03.29 EST Contact Highways England if the pothole is on a motorway or an A road they manage in England. Forchildren's social care complaintswe follow a different procedure that you can read about here. There are currently 16 informal and formal complaints relating to damp, mould, and condensation. Online: Barnsley Metropolitan Borough Council website Telephone: 01226 773555. Contents show How do I email Barnsley Council? It encompasses the dpartements of Allier, Puy-de-Dme, Cantal, Haute-Loire, Loire, Rhne, Ain, Haute-Savoie, Savoie, Isre, Drme, and Ardche. Barnsley men have an average expectancy of 75.9 years and women 80.9 years both about two years lower than the national average. %%EOF Our frontline staff have also received training so that they can spot the signs of damp and mould and report it. The decrease from 2017 to 2022 has seen the council the fourth-most improved - behind Sheffield, North Lincolnshire and Scarborough. At the 1999 French census, the original department of Rhne would have had only 1,071,288 inhabitants, which means that the population in the territories added in the last two centuries was 507,581 inhabitants in 1999. Any Your request will be processed as soon as possible, and we will try to 21/04/23 By Josh Timlin. 28/04/23 By Jack Tolson. Visit Contact Page. Questions can be submitted in writing to the Service Director call (01226) 773555. PURPOSE OF REPORT 1.1 The purpose of the report is to provide Cabinet with an analysis and overview of the customer complaints handled under the Council's management of customer Production Editor, Ashley Ball, said: "In an ever changing media world, its important that news is reported correctly and without any hidden agenda. Your email request was received on 3 December 2015 and I am dealing with it under the terms of the Freedom of Information Act 2000. Danny Rose (1993), football player for Northampton Town, previously played for Barnsley, Bury and Mansfield Town. Breaches of the schools equal opportunities including racial and sexual discrimination/harassment. But we need a little helping hand to do so. It is bounded by the rgions of Centre and Bourgogne-Franche-Comt to the north, Nouvelle-Aquitaine to the . call (01226) 773555. Core Services Directorate, PO Box 609, Barnsley, South Yorkshire S70 9FH or by email: governance@barnsley.gov.uk(please put 'Council Questions' in the subject line). If your complaint is about a potential breach of your personal data, you shouldreport a personal data breachto us. ", We will not share your information and will use it in accordance with During 2022/23 the customer resolution team will be holding a workshop with those services who have received the most upheld complaints to identify opportunities to improve and learn from the feedback we have received both in the management of complaints and from the complaints themselves.. email [emailprotected]. meetings, as well as officer reports discussed at previous The town and its people have changed dramatically since then but the Chronicle has been a constant. Contact details for the council representatives on outside Following the death of Awaab Ishak in Rochdale, media coverage saw more than 200 extra calls to Berneslai Homes and the . Call us on 01709 382121. meetings. always make contact with you. Laurent Wauquiez was elected president of the regional council of Auvergne-Rhne-Alpes at its opening session in Lyon on 4 January 2016. Salary: 11.18 per hour. If you want to discuss how we've handled your contact please let the Customer Resolution Team know as soon as possible. How many people are homeless in Barnsley? . Copies of this publication arealso available at the Council's librariesand Barnsley Connects Service Centres.9O U R C O M M I T M E N T T O Y O U Email Customer Services on online@barnsley.gov.uk. The first step is to phone the complaints line on (01226) 773555. People said that they often struggle to understand someone who has a thick Barnsley accent. Should we continue to cover content like this? 2 bed flat for sale in Leatham Avenue, Rotherham, S61 Asking Price 100,000. hb```f``2b`a`scc@ >rl0hn`(}VY8PU;"mM,O'qi1o Ks5]S >v7 Visit Homepage Comments. Barnsley Council has also seen just 13.2 complaints per 10,000 residents - the 13th highest in the region. Whilst these concerns do not continue to be investigated as a complaint the concerns raised should be shared with the service for their attention and awareness. Criminal conduct. We currently get around 1,000 council properties vacant per year (approximately 20 per week) and we receive around 5,000 new applications per year (approximately 400 per month) so there is significantly more demand for housing than homes available. To make a formal complaint, ask amember of staff for a leaflet'Complaints against the Council'. Read more aboutwhat the Local Government and Social Care Ombudsman will doand how to get in touch with them. Rivers include the Rhne and the Sane (which joins the Rhne in Lyon). The President of the Departmental Council is Christophe Guilloteau, a member of the Republicans (LR). We will provide a written response to your complaint as quickly as possible, and normally within 30 working days of receipt of your complaint. What are the three typical stages of complaint investigation? Highways England \. form - Barnsley Council Online . Bosses say its vital that the complaints are given as it allows them to improve the service. More than just a landlord, we support our tenants and work together to create thriving communities. By. Production Editor, Ashley Ball, said: "In an ever changing media world, its important that news is reported correctly and without any hidden agenda. You should normally complain to us within 12 months of hearing what the council's final decision is. At Barnsley Council we're committed to putting our customers first. telephoning (01226) 773555between Monday and Friday 9am to 5pm, writing to us at Customer Resolution Team, PO Box 634, Barnsley, S70 9GG - please mark your envelope TO BE OPENED BY ADDRESSEE ONLY. if (banners[i] == 'top-dmpu') { As of 2019, there are 5 communes with more than 10,000 inhabitants:[3]. If you need any information on our website in an alternative format: email online@barnsley.gov.uk. All enquiries We have one number for all enquiries - 01226 787878 4 How do I claim my 150 council tax How Do I Get In Touch With Barnsley Council? The Local Government and Social Care Ombudsman received a complaint from a parent - referred to as Mr X in a report obtained by the . Named after the river Rhne, its prefecture is Lyon. Council meeting (by no later than 4.30pm on the deadline date). Arturo Gulla, Director of Property Services at Berneslai Homes, said: Keeping tenants safe is our main priority and we have procedures in place to deal with damp and mould. } Creative Sheffield. BARNSLEY Council received more than 700 complaints from residents last year - over double the amount previously. A council report added: It should be noted that this figure has significantly increased over the last few weeks due to heightened emphasis in the media and Berneslai Homes proactive campaign to encourage tenants to report issues. ", "Les prsidents des nouvelles rgions franaises prennent les commandes", "Les dlibrations de l'assemble rgionale", "Conseil Rgional d'Auvergne-Rhne-Alpes: qui sont les vice-prsidents? Barnsley Metropolitan Borough Council complaints contacts. info@highwaysengland.co.uk. Call Main switchboard on 01226 770770. The neighboring departments are Ain, Isre, Loire and Sane-et-Loire. Serious misuse of the schools email, internet and other electronic facilities. We'll then contact you to advise on the action that will be taken from the information you've provided. Where is the best place to live in Barnsley? You can find out how to make a complaint about other services and organisations here: You can also make a complaint or a compliment by: A member of the Customer Resolution Team will review the contact you have made. Failure to uphold public trust and maintain high standards of ethics and behaviour within and outside school. By post - using a complaint form or by letter. By. 2 How do I make a complaint to Barnsley Council? If the action being taken is different to that of which you have requested (e.g. Welcome to Barnsley Council's annual complaints and compliments report, which provides the council, partners, and members of the public with important information on what our customers have told us about their experiences and expectations of the services they have received during 2021-22. What constitutes gross misconduct for a headteacher? Email Customer Services on online@barnsley.gov.uk. Thus, Rhne was enlarged several times to incorporate into it the suburbs of Lyon from neighboring department: With these enlargements, the area of the department increased from 2,791km2 to 3,249km2 (16.4% larger). By. Programme Delivery Manager for the South Yorkshire Sector Growth Enhancement Programme; a 4 year, 3.1m project operated in partnership with Invest in Doncaster, Barnsley Development Agency and Invest in Doncaster. If you've a complaint or a suggestion its often easier to sort it out by talking to somebody in the service first. Auvergne-Rhne-Alpes, rgion of east-central France created in 2016 by the union of the former rgions of Auvergne and Rhne-Alpes. We have a rolling programme of works for our housing stock to maintain all homes to a decent standard and we encourage tenants to report any concerns to our repairs hotline on 01226 787878.
What Factors Affect Future Planning In An Organization,
Articles B