Click here to get notifications about new complaints of Chegg. Combined with exciting benefits of AI will propel Chegg into the future. We try our best to test rather than guess, and that's not going to change in our philosophy because we'd rather take a little bit longer than you'd like, but be right. So I've had a lot of insight into how to think about all of this. It's just an acknowledgement that there's been a technological shift. Please check your credit card for charges to chegg and make sure to contest the charges with your credit card company because chegg is a lying, thieving company that does nothing to stop fraudulently charging you. I bought an electronic code to a textbook I already owned. We appreciate you letting us know about your recent experience.We've reviewed your recent interaction with support with the information provided on the complaint and are here to look into this matter further for you.Per our terms of use : Monthly and Annual memberships may automatically renew and the credit card or any other payment method we have only file may be charged until the membership is terminated or cancelled.With Chegg Study, the subscription is set to bill until a successful cancellation is made. And our internal research that we announced initially was that something like 40% of the audience would agree already to pay more for it. My credit card company was able to refund me for 4 of those months but said Chegg is responsible for refunding the remaining balance. That's what we've done. Click to view our phone number And so we -- those are the things that we know because we monitor and test things. Professor/dean provides Chegg with list of questions to flag as cheating. You charged $1,500 on your credit card for Christmas presents. Best regards, Desired outcome: Total revenue was $188 million, driven by subscription services revenue of $168 million. Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. So the short term is less important than the long term, but we will continue to make sure we're very profitable in generate a lot of cash because the business model allows us to. Next question, Brent Thill with Jefferies. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. You're better off to use Zotero, Quillbot, or Scribbr. In the first part of the year, we saw no noticeable impact from ChatGPT on our new account growth, and we were meeting expectations on new sign ups. I complained to the bank and the money was refunded. And we think we'll exemplify why what we're doing is far superior to anything they're capable of doing or [indiscernible]. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. This is not all AI sites are going to do. Instead, I am asked to resubscribe because (surprise, surprise) the subscription was now set to have ended on the same day I initiated it. Had similar issue with other sites and they had no problem refunding. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. I'd like my money refunded and foe them to delete all my information from their database. But beyond that, as we build in capabilities to be able to help you code and other things that we couldn't do it quickly or as efficiently as before. The subscription was resumed early on 01/10/2023, which is why a charge did occur.Weve gone ahead and deactivated this subscription and refunded the recent charge. Chargeback from the bank is the best way to get your money back, providing all the evidence. So we launched those feature there and that's having some good traction. We appreciate you letting us know about your recent experience. To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team skip@chegg.com. Reporting this to the FTC clearly, I'm not the only one having issues like this you guys are systematically taking advantage of people. Yes. Repeated unauthorized charges on my credit card. So this is speaking from our own view of what we see in our dynamics in our marketplace. They have all been in the $15.00-17.00 range. They inconvenience me, and I get is a "sorry"! Okay. However, since March, we saw a significant spike in student interest in ChatGPT. You can submit 20 questions a month for your membership fee, 50-70 percent of them will be answered incorrectly. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team skip@chegg.com. This review was chosen algorithmically as the most valued customer feedback. Andy? This is both a very interesting and very exciting time for companies. Keep in mind that this fee doesn't include taxes. Asked to speak with a manager On the first one, the question was -- repeat it, the first question? A copy of our earnings press . If you see "Chegg" on your credit card statement, it means that you have either rented or purchased a textbook through their platform. How can you explain interest rate predictions? Ridiculous. The did credit my april money back to me, May is still pending. Should I invest in additional life coverage? I mean we're going to be testing it aggressively over the summer months. Beyond stupid is this company. Chegg does not store your card number, but they do store the name on the card. Charge appears as - CHEGG *EDUCATION SVC chegg.comc http://www.chegg.comc/ 11 65 comments Share Chegg performs automated search query of all recently-asked questions to look for matches. I did and my credit card reimbursement me for that month. Refund. If you are in US please leave a BBB rating review as well. So as an essential part of it. ! I was told that I would have to deal with it, as "it's part Chegg's policy", when it in reality is false advertisement and being misleading. Emezia in customer service spent the better part of a half hour on the phone with me resolving a lost textbook. And it's our content, our data, our learning technology. The combination of Chegg's experience over the last 13 years of improving student outcomes and our proprietary learning taxonomy to 150,000 subject matter experts in our network and the billions of pieces of unique learning content that Chegg owns, when coupled with the real time conversational nature of ChatGPT will establish CheggMate as a powerful and distinctive learning tool offered exclusively from Chegg. A replay of this call will also be available on our website. You can also contact customer support to cancel the membership. I ordered this thinking it would help me in my classes, I'm simply want to just cancel this subscription of $19.99 monthly. I pay too much for this to keep happening. But it's still a little bit early. You pay a monthly fee to help you with learn from their questions and math examples but 80% of them are WRONG. You'll evaluate it for yourself. Youre better off using AI or sucking it up financially and finding a tutor because half or the instruction they give you is incorrect. These things will play to Chegg's advantages over time. I would like to hear it from you. So we're very comfortable in forecasting next quarter -- done after the last six quarters have been right, including the last one. That is contemplated and built into the learning experience itself so that students will appreciate the value that we bring to the user experience. I started using chegg again last month and this time, only 10% of the questions were correct. 2023 Trustpilot A/S. Your credit card company charges you 24.99% annual interest, compounded monthly. It is clear in the Chegg Policy the user does not have any rights t a refund if a subscription is not canceled before the renewal date neither do they have a auto renew off button/ option on their website. The actual amount of the 'Minimum Payment' a credit card requires you to pay depends on the card itself, but it can be as low as $10 + any interest charges. Next question, Jason Celino with KeyBanc. I appreciate your response please. Any forward-looking statements that we make today are based on assumptions that we believe to be reasonable as of this date. Based in Santa Clara, California, Chegg is a disruptive education technology company that offers textbook rentals (digital and physical), textbooks, and a plethora of online student services. This is really about new customers that have another toy to play with now, and we want to go win that battle. Yes, Brent, I mean, just to be clear, it's our fastest growing business. After an hour or so the customer support person was unsuccessful and promised to look further into the incident. Please check your credit card for charges to chegg and make sure to contest the charges with your credit card company because chegg is a lying, thieving company that does nothing to stop fraudulently charging you. You charged $1,500 on your credit card for Christmas presents. This is a challenge at the moment that's on the margin and we want to go aggressively after it and we think this is an opportunity to expand our market and we're going aggressively after that. And the reception to CheggMate is as big as you might think it would be, which is the combination of AI technology, the conversational nature, the real time nature, the reduction in the content cost that will expand our ability to do all of things. My CC was charged $19.95 in succession, charges disputed new cc obtained less than 1 month ago, now being charged again to a new cc $19.95. You also pay an annual fee of $75. He refused to refund my money and assured me that there would be no further charges. Cancelled card have to dispute again. We paid over a year for a 'Subscription' that we never used. The total annual finance charges on your credit card account are $225. Standard shipping is free of charge if your order is $35 or more. These questions was posted on Sunday May 30. They take all that and we pay them for that. Date of experience: March 21, 2023. But retention has been phenomenal and take rate [indiscernible]. Turns out, Chegg physics experts know less about physics than I do. I know your comments were for March, but even looking out to April where you might have some data. Thanks for the question. 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