I only wrote this post to avoid having this company scam customers into buying hundreds of dollars worth of products that aren't made ofthe advertised steel. message, contactez-nous l'adresse By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. A year ago we were sent a Hanzo representative, Robi. . Write reviews, ask and respond to questions, 3. This was over a year ago. He never did. 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Considered the finest cutting tools on the planet, Hattori Hanzo high carbon shears are crafted from a blend of high carbon steel that is especailly intended for the rigors of cutting dry hair. Tip for consumers:Demo before you purchase. They are balanced and have a nice weight to them. This fact does not disparage the company in any way. Our best overall pick is the Matsui Aichei Mountain Offset Shear. real person. We're very sorry for the inconvenience. I was told when i bought my HH-3 5.5 double swivel shears 5 years aho that they would have a life time warranty about a year ago i started having issues with my shears doing scissor over comb. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. This business is not a member of Business Consumer Alliance. International Association of Better Business Bureaus. Only one of the 4 shears appear to be used. Managers don't actually have experience and it shows. another week goes by i call and speak to a manager ******* who says she will send me 2 new pairs directly to my salon and i wouldnt pay for shipping and she would comp my sharpening fee, that was July 11th, a shipping label was created and she never sent them to *** to be delivered. This case was filed in U.S. District Courts, California Eastern District. Then randomly I saw a text in my JUNK messages that there was something wrong with my account info and it was hanzo. What I love and appreciate most about my 6 inch Hanzo HH8 shears is the comfort in hand. Hattori Hanzo Shears. They are extremely poor made. Made of strong stainless steel, they're long-lasting, super . Overview 85 Reviews -- Jobs 54 Salaries 12 Interviews 12 Benefits 8 Photos 26 Diversity Follow + Add a Review Hattori Hanzo Shears Sales Coordinator Reviews Updated Jan 25, 2021 Filter by Topic Work Life Balance Compensation Coworkers Culture Career Development Management Benefits Workplace She is correct that the down payment was supposed to be $300. I ordered a $600 pair of shears that are not sharp and do not hold adjustment. Hattori Hanzo Shears, El Dorado Hills, CA is a company that steals and lies. I have purchased over 4 pairs of shears and I have enjoyed then until the last pair, when they just werent the same. I contacted him to cancel my monthly subscription because I am paying for nothing. One of the shears was sent in for sharpening on May 24th, approximately a month and a half after purchase and was noted as having a couple significant nicks in the blade. Write reviews, ask and respond to questions, This is very invasive and they have got to stop with this harassment. While a splurge, they come with a lifetime warranty as well. First off it is beautiful but smells horrible like some type of chemical ( Ive NEVER had leather smell this bad) it says hold 14 shears Ive got I believe 10 pairs in mine and it barely closes so thats not good and the snap wont hold. I was told that they are "dry" cutting shears but would work even better on wet hair. Please do your research before choosing this company. I'll wait Charged me for loaner schears that I never had! He ignored my question and told me to watch the video on how to set the tension. I have reached out on multiple occasions and the customer service is terrible. Stay away is my professional experience. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. This is so aggravating, you ask for one simple task & it doesn't get done. No matter how many numbers I block, or telling them to stop, the text messages never stop. They were controlling the market as one of the monopolies in the industry which is absolutely atrocious. They in return told me that my shears would probably need sharpened and said they wouldnt do anything for me about looking at what my issue was as if they could do nothing about it. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. There are in fact 2 reps who regularly visit the school, per a confirmation from the school directly today, July 2, 2015. Apply online instantly. Your monthly payments will process automatically 30 days from your date of initial purchase. BBB Business Profiles generally cover a three-year reporting period. Now i have to pay extra $$& to get a sharp. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. ************* also purchased a trimmer which is a non-returnable accessory per Hanzo policy, but we are open to making an exception to satisfy his concerns. With a long, razor-sharp cutting edge, they move freely and have a comfortable handle for a clean cut at home. Hattori Hanzo Shears ranks 441st among Hair Care sites. an. . Hanzo has hairdressing shears designed for wet cutting and dry cutting and shears that perform for both. Hanzo is basically the best company ever. 9 complaints closed in the last 12 months. Size: 5, 5.5, 6, 6.5, 7, 7.5" | Materials: Cobalt and molybdenum alloys. A truly remarkable shear. They are really aggressive in pushing you to purchase new shears constantly and if you have anything other then their shears they talk about them like they are trash. The quality of that shear was so good that its been a year now, and my shear still cuts very fine and smooth. Our 15-day return policy starts on the date of delivery, not the order date, so ***************** had until Sept 6th to contact us to return. She responded, "The tools you use are a representation of how you value yourself as a hairstylist. First of all, choose something that aligns with the size of your hands. I was so excited to get these and they did not disappoint. Thank you again. I ended up trying out a few pairs and only had to put 10% of the total in a deposit, so he could ship me the shears to try. We then returned the entire order and I re-logged an order for ************************ for just the one shear she personally wanted to purchase. BBB is here to help. Tip for consumers:Call to find your local sales rep! Am I right? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hanzo is a GREAT company to work for." Job Description. get quotes and more. Havent had any complaint about the shear that I got from iShears.com Copyright 2020 Business Consumer Alliance All Rights Reserved. I ordered and used it and guess what? According to online reviews, they last forever as well (up to 25 years, according to one Amazon customer). Comes with a sleek case and other accessories, Reviewers note that they can get blunt quickly. He requested to speak to a manager and I have attempted him three times but he has not answered and his voicemail is not set up. Hattori Hanzodoes do business with Pingyang Yonghe Scissor Co. in Wenzhou City, China but it's unknown of what they have manufactured there. Hattori Hanzo Shears Response Hiring Manager Out of the 3 months we kept this person employed, we believe they worked a total of 1 week in the field and made ZERO sales. We want to make sure each of your shears works in harmony with your preferred hand position. They were charging doubletriple the price of shears that other companies were selling and they were able to because of their top-notch marketing. We'll guide you through the process. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. I saw the BBB reports and then found you. Months went by no response from him one girl would like to return and has proof of return attempt within the allowed time, still no response. I was a huge advocate for this company and over the last year it has gone to total crap! Its ridiculous that I pay for something and should have to spend my time begging for someone to service me or my shears! Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. TRENTON -- Forty home improvement contractors were issued violations for allegedly cheating customers in the fourth quarter of last year, the state Division of Consumer Affairs said this week. ", "Take one-inch sections of dry hair (never wet). I call again 3 days ago and ask to speak to *******, the man that answered said shes busy and hung up. We have They are heavy, unbalanced and uncomfortable to hold. Been harassed by spam text messages from this company for YEARS. Our customer service representative wasn't aware that you can't cancel a subscription that is paid in full, and that the correct action was to turn off the auto-renew feature. What shears were you trained on? Tip for consumers:Order through your local rep so you can demo before you purchase. We have shears specifically The only shear company that I believe is fair with larger price tags is Mizutani Scissors. We are waiting for him to send back the merchandise so that we can refund his down payment. I had the best time cutting with Rory Sevajian at Solace Brewery a few weeks ago. Website. Copyright 2023 Hattori Hanzo Shears, Inc. On checkout pick your down payment and monthly payment amount. I've only used the other pair I bought for point cutting and slide cutting like 3 times because they snag the hair. Our local Hanzo representative collected the shear from her and was supposed to send it in to be exchanged for a brand new shear, but forgot about it for a period of about a month. Wenn However, if youre going down the DIY path, its so important to have the right tools, namely a pair of quality hair shears. 3.1. Wish I would have gotten the 7 but 6.5 is a nice shear, Esperaba mejor calidad, pens que Hera el mismo material de las tijeras pero NO. My total for all these is $2,800 that i pay $130 a month for. Hanzo makes a great impression at first but it doesn't last. I love this method because its difficult to stuff up and leaves you with a soft line. (Hutner, Lindsay) (Entered: 04/15/2019), (#3) CIVIL NEW CASE DOCUMENTS ISSUED: Initial Scheduling Conference set for 8/15/2019, at 02:30 PM, in Courtroom 3 (KJM), before District Judge Kimberly J. Mueller. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. QUESTION SIX: HOW DO YOU USE TEXTURIZERS? But because it was already over the 2 week trial period, they wouldn't let me return of exchange them. I did reach out and called Hanzo but no one got back to me so I left it at that. Lamentamos pelo inconveniente. So disrespectful. The loaner shears were so dull I couldn't work with them and the reps won't even come out to sharpen your shears unless they think they can sell you more. 3. It was filed by a consumer who had purchased shears and stated that the metalused to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education, certifications, and additional skills. But I wasnt in possession of the shears for a almost a whole year. I called Hattori Hanzo about 6 months ago and told them what my issue was. I did not feel appreciated as an employee nor as a person. Complete with thinning scissors, regular shears, clips, a comb, and a cape, youll have everything on hand to give yourself (or someone else) a professional-ish job from the comforts of home. I have called to cancel my monthly sharpening 4 times and they continue to charge me the monthly fee. I was told they had no previous knowledge of any of this. One of the best Nail Salons, Beauty business at 5331 Limestone Rd, Marshallton DE, 19808 United States. I contacted her directly and facilitated replacement of the shear that was over-sharpened, and offered an exchange for the second shear that she was not using. Hold the sections between your fingers and use the same point and snip method as before. Our school shears were the worst and the local hanzo rep was so amazing and not only hooked me up with a 4 shear set with an easy payment plan, BUT also networked me to find my mentor and salon that I still have been working in since out of school. This is the Hattori Hanzo Shears company profile. We arent contesting paying I want an answer as to who owes what. If you know of one we should consider, please email us atcontact@byrdie.comand we will evaluate the product ASAP. Hattori Hanzo stuck with all of our stylists when we were unable to work during covid. I get an email stating my payment was not able to be processed (today is the 13th), even though the date should have been the 15th. Emily Algar is an Australia-based journalist and beauty expert specializing in product reviews. I purchased the HH8, in 2010. best shears Ive ever had in my 30 years.and customer service. The scissors do not make the stylist, but working with tools that match your ability will make you better! I spent 3 phone calls with this company trying to get a resolution for this and each time they were very rude and of no help and basically told me I bought them , so I'm stuck with them.I don't use this shears EVER.I would like to be able to return them and get my money back. I would love to see some more videos of stylists using them to enhance hair color. (916) 790-5291. There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Find trusted BBB ratings, customer reviews, contact your local BBB, file a complaint, report a scam . These handy shears allow you to easily change the tension setting to suit your hair type and style preference. The only option to pay is automatic withdrawl, this typically isn't an issue if they would get it together & take out money when they say they are going to take it out. 3941 Park Drive, Suite 20-446, QUESTION FOUR: STANDARD OR ERGONOMIC HANDLES? I have Mizutani Blacksmith's as my main cutting shear and I thought I'd try something new for blending as I've seen many barbers using them. Hi there, I am a rep for Hattori Hanzo, but above all- I am a stylist of 12 years, I have a Sola suite in Richmond va, and I have 2 pairs of Hattori Hanzo swivel shears. Hanzos at not the best choice. excuses voor het ongemak. para informarnos de que tienes problemas. Recently I ordered samples from a Chinese company, country of origin lasered was Germany. Managers don't actually have experience and it shows. File a Complaint Complaint. BUY MIZUTANI THEY ARE TOP NOTCH and their customer service is even better. Tip for consumers:Ordering online is fine, but having a local rep to order from and try is better. Login. All shears we can afford are machine made though, there isn't more than a handful of people alive that can hand forge quality blades. On that date she used 3 of her allotted 4 sharpenings for the year (order #******). STAY far far away! I just don't think that I would spend another $900-1200 on them again for the same result. Revenue: $25 to $50 million (USD) Competitors: Unknown. I hit the test drive button on the shears I wanted and was contacted within the same hour from one of the shear consultants. I bought them 2 days later. This situation has been resolved to ***************************** satisfaction. Hanzo doesn't fit in that category. Mission: To provide stylists with the tools they . Extremely poor customer service. The case status is Disposed - Other Disposed. Backed by the National Science Foundation. I have moved to a different state and am trying other options. Wet/dry haircutting puts different demands on metals that comprise shears. Aydanos a proteger Glassdoor y demustranos que eres una persona real. I attempted to contact her today in order to discuss a resolution, but she did not answer and her phone does not have a VM set up. They give you the ability to slide cut like glass. Hattori Hanzo's high prices were the reason I started Denver Shears Co. They cut so smooth hope the sharpness lasts, Wonderful complimentary tool. Job Description. Case Details Parties Documents Dockets. Wish I had trusted my gut and not ordered from this bull$#*! Already have an account? I'll never purchase from Hanzo again and I own 4 pairs of their shears! Gain trust and grow your business with customer reviews. I have tried contacting head office twice to discuss this issue as I do not want these shears and I don't want to be charged $1000 for them. naar I will never do business with them again. Work/Life Balance. The program is a 1-year commitment in which clients pay $10/month (the cost has now increased to $13/mo) for 12 months, ultimately saving money on the sharpenings and getting additional benefits such as supplemental coverage on any owned shears and access to educational classes. Best shear company around, much love for the amazing shears. My calls and messages arent being returned. The package was delivered on Aug 22nd. I stopped making payments . Your hairstyle matters as well. This is a shear that every person who does hair needs in their Arsenal. I literally had to cancel my card and get a new one because they would not make this right. Any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act. DRY? (I had a heck of a time getting Hanzo company to fix them). For one reason or another the rep did not send the shears in for sharpening until about a month after collecting them. I was shocked when I ordered a hair cutting shear from hattori hanzo which was for $600 and I was not fully satisfied with the quality of the steel used in a blade. Beat local competitors. He said he would. They will send off any shears to sharpen for you and leave you hanzo to use. Yes, the student should have obtained receipts,; however, in conjunction with the fraudulent deductions I call foul on this company. Try expanding your DIY haircutting repertoire to include this 10-piece kit from Sirabe. I stumbled upon this company in a class one day back in August '22. I have been using hanzo shears since 2014. Stay away from this company and anything they are offering! They're in business since 1985. And you should expect to close multiple deals everyday. We typically have a 7-10-day turnaround and this order has taken much longer. When looking to buy hair shears, stainless steel is by far the best material to go for as it retains a sharp edge, wont rust, and will last forever. No one wants crampy, uncomfortable fingers when snipping away. They have taken down on line reviews and have pending litigation against them. They provide a sharpening service, when the scissors need repaired .
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