It was originally scheduled to become fully operative in early 2013. Choose an amount to put on the card and tap Add Money. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. Yellow validator machines are located inside the doors of all vehicles. Submit your application online or find out how to apply via a hard copy form. Public buses are an easy way to get from Adelaide Airport to the city. A confirmation code will be sent for validation. The date is located at the upper left corner on the back of the card. If the issue youre having is listed on this page, fill out and submit the related form. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. "resetPassword": { Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. The journey from the airport to the city takes around 15 minutes. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). During certain planned service changes, you might receive a GO Ticket from a station agent. To validate, hold the card against the validation machine as shown in the picture below. After that time, the expired MetroCard must be sent to MetroCard customer claims. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. This is your best option. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . Thanks for your feedbackWe use what you tell us to help improve the website. People who receive certain payments from Centrelink can apply. We credit: The refund of full days remaining is based on the day you notify us of your loss. If your Metrocard was registered with us, we can transfer any remaining credit from your old card onto the new one. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. With free trams and buses within the city centre, getting around Adelaide is quick and easy. Attribution 3.0 Australia Licence. Temptation Sailing, Adelaide, South Australia Tourism Australia. What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. As an authorised representative, you can apply for a refund online. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. } Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. If you need help with something in person, you can book a time to come to our Customer Service Center. How do I check Adelaide metroCARD balances? Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. "startScreen": "gigya-update-profile-screen" The expiration date is usually about one year from the date of purchase. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Brooklyn, NY 11201. You can set it up again when you are ready. We can only track, cancel or replace registered metroCARDS. Use the service finder to locate a metroCARD agent near you. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. . Email. Please tell us what you were trying to do and why this page was unhelpful. "startScreen": "aus-link-account" You have two years from the expiration date to transfer any remaining money to a new card. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. Find out how you can request a replacement card if yours is lost, stolen or broken. Registering your Metrocard means: If you have an online account, you canloginand block your lost Metrocard. At a Mobile Sales Bus or Van See the schedule for our buses and vans. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! Brooklyn, NY 11201. Passengers paying using a debit or credit card interact with the PIN pad located towards the centre to process payment. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. Document #: 9213000 Version: 5Page 1 of 4. Ask the station agent for a postage-paid Business Reply Envelope. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. The trains and trams have the recharging stations on board atleast now. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. You can now recharge your MetroCard online! In short, unless things have changed since I looked last, there is no way a mobile phone app . "validationUrl": "/bin/ta/postauth", Remember, we can't respond to what you've written here. To use the network, its recommended that you purchase a MetroCard. Find out more about discounted travel with a Visitor pass. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). "taIdRetryLimit": 3 Have a $5 bill in hand or some shrapnel Refunds Find out how much you could be saving by switching to public transport using our savings estimator. Find more information about getting help with MetroCard problems. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Select Dispute Charges and follow the instructions. New and replacement Seniors Cards are issued through the Seniors Card Unit. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. Your refund will be credited back to that card. Adelaide, South Australia South Australian Tourism Commission. 130 Livingston Street This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. For more information about visiting Adelaide, visit the Adelaide Metro website. Our subscription service is temporarily down for system upgrades. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview We can't respond to what you write here but you can contact us instead if you'd like a response. Improve this listing. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. You can keep your Metro account safe and secure. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: If you need to order tickets for more than one Seniors Card member, you must submit one form per person. How long do I need for my trip to Australia? We can't respond to what you write here but you can contact us instead if you'd like a response. On trains, trams and O-Bahn buses, you can get on at any door. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! If you have an account and forget your password, you can reset it online. 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. Transferring value from an expired card Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. Other Metro agents cannot issue replacement cards or transfer balances. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. You can order replacement Metrocards online. Public buses are an easy way to get from Adelaide Airport to the city. "campaignIntegrationUrl": "/bin/create/recipient", Version 2.3.0.0 To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Treat it like cash. Thanks for contributing - your feedback helps us improve this website. Explore University of South Australia. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. If you have auto recharge setup on a metroCARD, cancel that, too. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Please check back later to finish subscribing to service updates. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. }, Adelaide Metro offers some free public transport services within the city centre. This website is licensed under a Creative Commons Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims There are several options for reaching the city from the airport. There is no time limit on when you can receive your Seniors Card refund. Choose a travel card from the list. For more information about visiting Adelaide, visit the Adelaide Metro website. From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. some basic information about the deceased, such as their name and phone number. By clicking any link on this page you are giving your consent for us to set cookies. If you have auto recharge setup on a metroCARD, cancel that, too. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. MetroCard Customer Claims A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. Your email has been successfully verified, please click the button below to continue to log in. "profileUpdate": { authorise us to give other people limited access to your account, such as your child, partner or parent. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. Joining the Seniors Card program provides you with a range of benefits including public transport concessions, access to specially discounted goods and services across the state, special offers, competitions and keep up to date with important information relevant to you. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims You can also check the balance remaining on your card and check transaction histories after you log in. Heres how to get around Adelaide with ease. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Call 511 and follow the prompts get to the Balance Protection Program. enjoy your metrocard. Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. The ticket vending machines have a touchscreen display for passengers to choose the appropriate fare and payment method, and upon payment the machine dispenses a validated ticket for the passenger. 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. We can only track, cancel or replace registered metroCARDS. Anyone can buy a regular, concession or student metroCARD but you must always carry your relevant concession card or student ID card on-board. Scroll down and tap Add Card. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. New passwords need to be between 8 and 16 characters long. There are several options for reaching the city from the airport. Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams. You'll need to supply us with the number of the credit or debit card you used. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Adelaide public transport information is also integrated into Google Maps. Attribution 3.0 Australia Licence. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. We can't respond to what you write here but you can contact us instead if you'd like a response. You need to validate the metroCARD within 3 months of buying a recharge. If your auto recharge fails (e.g. lost or stolen, you have balance protection; Call 511 or 718-330-1234. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. You can remove the auto recharge function on your metroCARD through your metroCARD account or by contacting us. The $1 new card fee is also not refundable. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? You are currently in preview mode. Tap Continue. "startScreen": "aus-link-account" From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. You can file up to two claims per calendar year. The City of Adelaides cycling networks make riding around the city easy and enjoyable. Our subscription service is temporarily down for system upgrades. And, of course, green also means go. "FYASignUpDtmConfig": { Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. The metroCARD itself and any balance left on it will still work. A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? Login to make comments, or download the Lost On Campus App. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. If you dont have an OMNY account, heres where you can. Many buses and all trams reserve space for wheelchair passengers. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. If your metroCARD gets lost or stolen, cancel the auto recharge as quickly as possible to prevent other people from activating it. A customer service representative will assist with processing a refund. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. When is the best time to visit Australia? You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Please tell us how this page helped you. Instruction videos on Adelaide's new smartcard ticketing system, metrocard and singletrip and daytrip metrotickets.Damian introduces metrocard, Adelaide Metr. You can order a replacement card by: Logging into your online account if you have previously registered. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: visit www.adelaidemetro.com.au/seniors click on 'Manage metroCARD' enter your personal account details. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. "startScreen": "gigya-reset-password-screen" "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. We can't respond to what you write here but you can contact us instead if you'd like a response. We use cookies on this site to enhance your user experience. Here's how to transfer a balance from an expired card, plus other ways to address common issues.
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