Where is the line down? My hardline connection to my PC never has connection issues. @ChrisCudmore, they would then mark the new location. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. -JB. Very reliable. How can I pause and rewind live TV using the Spectrum TV app? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. To see the lineup available at your location, click here. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Thanks for escalating my case. Call 800.288.2020 and select Repair. @GetSpectrum The WORLD has a pandemic and you raise rates? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It looks like you're new here. It's your service or modem. Frustrations? Question About Spectrum Voice (Landline) Caller ID Information? An official employee, such as myself or whoever is first available, will respond. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Spectrum tech caused this and just left, who does that? I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Unless it's a hazard you will have to wait until the outage is resolved first. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Advertisement. . All rights reserved. And, no answer.". This option is available 24 hours a day, 7 days a week. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Let us know. Terrible service I want a credit for the downtime and the poor service. I thought these forums were public. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. Using an Ohm Meter to test for bonding of a subpanel. Add a comment. -JB. @Ask_Spectrum is there an outage in 53593? The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. Remember: This number is just for unburied ground cables. X | `>`. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? A few years ago Spectrum acquired Time Warner Cable. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. If you are experiencing problems with Spectrum, please submit a report below. Spectrum outages have been causing frustration for many of the company's customers. We look forward to meeting you there! Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. @Ask_Spectrum why ******** do yall keep raising my bill? "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Nonbinary student banned from prom for wearing a suit. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Want easy home advice delivered right to your phone? FIX THIS. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She said ever . The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. -HB, I understand the frustration that issues on the account can cause. We have called and spoke to multiple, nice service reps. Who has the worst service. We miss Time Warner. STOP WITH THE EMERGENCY ALERT SYSTEM!! -HB, I understand the frustration that issues on the account can cause. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. @GetSpectrum The WORLD has a pandemic and you raise rates? That said, cable lines tend to be buried fairly shallow. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. What was the actual cockpit layout and crew of the Mi-24A? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? One box was for phone service, the other for cable. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. If youre not using either, you can just take them down and throw them away, Williams said. The best answers are voted up and rise to the top, Not the answer you're looking for? He would also remove the phone and cable boxes and all the wiring once connected to those services. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? After spending 45 minutes and 3 service people, I am exhausted. @GetSpectrum what the hell!!! Thats a drainage problem. If you are having issues, please submit a report below. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Please Follow/DM your account information and or your address and phone number so that we can access the account and review. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Try visiting the following official links: We are happy to look into this further. @Ask_Spectrum is there an outage in my area? , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. The cable looks like it's still connected at both ends and that it's just sagging down.. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Share them here. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Find out what is going on. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Last problem: April 29, 2023 at 5:33 p.m. Shameful. Need for water pressure regulator when increasing supply line. Below is a sample of our national line up. Some problems detected. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. It is the second largest cable operator in the United States. What do you mean to post publicly.? Criterion Digital 2023. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. A few years ago Spectrum acquired Time Warner Cable. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. How ******** are ppl supposed to work from home if the service dont work!??? The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The owner of the cable needs to be involved. With our new Xfinity support direct messaging, you do not need to input the name of a person. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Never dig before calling the state number. I have tickets in and it has been two months. The price of my internet only service was bumped up in the middle of this pandemic. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. And I have a very loud mouth. Thanks for contributing an answer to Home Improvement Stack Exchange! A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? In 2016 Spectrum acquired Time Warner Cable. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Custumor service pretty much gave me an "oh well, that's what it is" response. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. And its a new box. STOP WITH THE EMERGENCY ALERT SYSTEM!! Thats exactly what happened to Carole Meyer in Fishers. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. Meyers story isn't the only one. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Hed cut them and strap them back as far as possible. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Leave a message in the comments section! As a result, you have been temporary blocked from accessing the website. Find out what is going on. Just watch out for your own sprinkler systems. Thank You. On whose turn does the fright from a terror dive end? Cable lines have pulled a chunk of facia off the building and are now laying across several yards! paulbfagan 3 yr. ago True! ^JC, We are glad that this working and apologize for the inconvenience. @GetSpectrum what the hell!!! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. A few years ago Spectrum acquired Time Warner Cable. It is the second largest cable operator in the United States. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Enter another ZIP to see info from a different area. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. If wires are coming in off a pole, the very top wires are Pepcos, she said. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Verizon service typically comes in underground, he said. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Thank you for making this comment and letting us know about this line. ', referring to the nuclear power plant in Ignalina, mean? If it was gas, electric, or plumbing, I would say not to touch it. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. Let us know if you find downed or uncovered wires or cables in your area. i need someone to come out a fix it, who do i call? Please send us a Private Direct Message so that we can get started on addressing this concern. First, call the service providers phone number listed on your bill. What does 'They're at four. Frustrations? It is the second largest cable operator in the United States. Keep your trenches or holes at least 18 inches away from 811 markings. If you have any tips or frustrations you wish to share, please leave a message in the comments section! ET. Even after speaking with him. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. No one has been out to my property to address the downed exposed lines. delays are possible. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! All rights reserved. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. power is back on but no internet. Zip 90004. Now I'm furious. If there is a weblink to report these issues, please send it to me. Reddit and its partners use cookies and similar technologies to provide you with a better experience.
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