How can I manage the account on their behalf? See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Select Clipper card and follow the instructions to add a card and load value. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. When will I be charged for my Auto-Reload value? These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). Key Clipper information translated to Chinese. If one does not use the Clipper card for six months, it can be frozen. Foreign coins and VTA light rail operates on a proof-of-payment system. VTA PRIVACY POLICY On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. You have up to 6 months to spend down your balance, so you can load the funds. Once you hear a single beep that means youve paid your fare and are good to go! And at KRON Channel 4, Stanley Roberts (a.k.a. San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Limited-use tickets are not available on phones. We strive to have /r/askSF serve as a reference to SF Bay Area resources. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket Clipper is the all-in-one transit card for the Bay Area. No. You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. Or is this just a screw up that I need to call Clipper and have a human handle? Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. Can I get reimbursed? The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Alerts are still available by subscription. All rights reserved. What if I buy a new 31-day pass before my current pass expires? You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. WebYour Clipper card will not be returned to you. Delivery of further fare policy actions called for in the study is expected over the coming years. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. Please have exact change ready when boarding. Annual Pass Applicationwith Terms and Conditions. Qualified applicants are then mailed an RTC Clipper card. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). All rights reserved. BART trains operate on a tag and go system. VTA light rail operates on a proof-of-payment system. Was I supposed to activate it somewhere? Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. Get Clipper on Your Phone Learn More an accepted form of identification for a Youth or Senior Clipper card. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. If you do not hear any beeps or see any lights, your card may be defective or damaged. WebThe Go Pass is valid for the calendar year until Dec. 31 at midnight. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street Why is my Clipper card blocked? Phone. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Skip top navigation. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. Clippers innovative pilot program offers fare discounts to adults with low incomes. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. A single beep and a green light means you paid for your ride. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. The The card needs to communicate with the servers, so that might be the issue. We will automatically send a declined payment notice to the email address in your Clipper account. 2020, Metropolitan Transportation Commission. How do I set up and use a Clipper card on my phone? What is the best way to tag on the new Clipper card readers? This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Can I get a Clipper card before I arrive? Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. They make getting there, and back, so much easier! To add a card to your Android phone, open Google Pay and click the + sign. If its determined that the card has been damaged while under your care, the Balance Restoration Fee will apply. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Three beeps and a red light means your card wasnt accepted. What happened to my order? If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Learn more about using Clipper on your phone. Center the card or device over the "Tag Here" graphic on the screen. With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley What happens if my transit benefit order will exceed the $300 cash balance limit? Clipper will charge the $5 Balance Restoration Fee and ask you to mail your card to Clipper. Just load it with any combination of cash value and discounted passes. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge. Pay With What happens if I tag on, but I change my mind? This means we couldnt process your payment for automatic reloading. Clipper patrons must tag their Clipper card before boarding a light rail vehicle. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. On a successful tag, lights and a "Travel OK" screen will appear on the machine. This happens automatically, with no disruption in your ability to use Clipper. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. See download files info to view Comma Separated Value (CSV) files. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Please first contact your institutions transit pass office (likely where you picked up your ID or Clipper Card). Just load your Can I get a card at an airport? Lost or stolen Day Passes or Monthly Passes shall not be replaced. All Access Digital offer for just 99 cents! In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. SmartPass is a deeply-discountedannual calendar-year pass institutions can provide to employees, residents or students. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? To order a Clipper card, visit Get Card. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Some transit agencies charge fares based on distance or zones. For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC No, every rider needs their own card or device (phone or watch) to pay for fares. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Otherwise, you will be logged out automatically. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. I was charged the wrong fare. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. *available through the Clipper Day Pass Accumulator feature. Scratch-off design allows cardholder to select days of use. Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. (opens in new window) You can also find answers to commonly-asked questions about the RTC Clipper card in our RTC Card & Accessibility topic. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Learn more about Clipper, including how to get and use your card. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Your session is about to expire due to inactivity. Once you do that, it will show up in your account. Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? After your second tag, the card reader will display a message that your initial tag was refunded. A couple of things have to happen before you can use the value. See the Google Pay How-To page for more details. My spouse, relative, or close friend needs help managing their registered Clipper card. Choose to stay logged in or to log out. A: Your anger is warranted. For more information, visit Sales and Service Locations. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value Bay Area Metro Center If you just want to take the bus, I believe that is free. Phone: (510) 464-6435 Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Youth and seniors pay their regular fare on Express Buses. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. See download files info to view Comma Separated Value (CSV) files. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. WebBased on system design, Clipper front loads the designated autoload amount to the Clipper card pending the recovery from the funding source on file. It currently shows I have the amount in the After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Each teacher is eligible to receive up to two class passes every school year. Riders paying with AC Transits mobile payment platform don't need to pre-pay for a No refunds shall be made for purchased passes. I set up Auto-Reload, but its not showing up in my online account. My card/value was blocked due to an expired credit card. You can use cash value on all transit systems that accept Clipper. This second phase of the pilot program will offer the pass, for purchase, to organizations which are interested in offering their employees an unlimited Bay Area transit pass. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Learn how to apply. Email: MEisema@bart.gov. 375 Beale Street, Suite 800 She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. You will need to use this new email address the next time you log in to your online account. If you want to ride, you will need to tag again. Email: wbacon@bayareametro.gov, Michael Eiseman, BART After we collect payment, we will send you an email confirming this. The most you can load online at any one time is $255. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. Orders must be submitted a minimum of 10 business days prior to the date needed. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. WebTo add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. There's no need to open an app. We strive to have /r/askSF serve as a reference to SF Bay Area resources. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. I used the card on the bus and BART last Thursday, but the money is still pending. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. and our For more information, please contact Fares@vta.org. Key Clipper information translated to Spanish. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Visit VTA's Fares page for more information. hashblunt 5 yr. ago Hm true. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. Clipper says it does not take funds away, even if the card goes unused for years. Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Main Fax Number: (415) 536-9800. vta.org/covid-19- VTA recommends, but no longer requires, masks on board. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. Does VTA require and enforce proof of payment on light rail? Credit card charges are processed immediately. Picking up your value means loading the value on your card after youve placed an online or phone order. What is the difference between a limited-use ticket and a Clipper card? You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Yours is the first email Ive gotten on this issue. Thats three months of travel for the price of two Youth Monthly passes! Otherwise, you will be logged out automatically. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Keep your phone handy in case an inspector asks to see your fare. Can two people use the same card at the same time? Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. We notify customers 30 and 60 days before the expiration date of their payment card on file. Pay With All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Clipper cards are accepted on BART, Caltrain, Muni, To apply for an RTC Clipper card, youll need to visit a participating transit agency location. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. If a Clipper card is not used for six months, it can be deactivated. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Looks like you need to contact them or maybe head down and ask a station agent. You can load up to $300 on a Clipper card. Lifeline (low income) Passes have special application requirements,learn more about Lifeline here.
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