scusiamo se questo pu causarti degli inconvenienti. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. Fansedge is committed to providing excellent customer service, and the location of their warehouse is just one of the ways they are able to do this. If we're calling it's alrway an issue/ Thank you, Maribell. Do not ever use this company. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. It might be a surprise to learn that Takara Tomy does not intend to sell Disney Infinity toys in Canada at the moment. I have no idea why. It's been a month since I placed my ordered also paid the $13.99 shipping cost and yet my order hasn't arrived, and the tracking information they provided me with doesn't pull up any shipment. Submit a complaint and get your issue resolved. Did all of your employees take 365 days off? Darn, are you kidding me? I was so excited with my purchase and couldn't wait to receive it. We also ensure all reviews are published without moderation. The product I received was truly terrible, so returning it was a must to at least get some money back. Will never give their site any of my time or money again. Onze Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Se continui a visualizzare All three orders showed up on my bank account today! I am overall please with FansEdge and the way customer service managed to answer my phone right away. Their rep promised to contact me back as soon as possible. There is only 1 way to get customer help from them. Live Chat. In the Vehicles & Transportation category. It actually took them almost three weeks to deliver. Their customer service is THE WORST. Clickhere for more! I am truly sorry for your experience. We have processed a refund for this inconvenience. You can email the site owner to let them know you were blocked. The package can be dropped off at any local post office or FedEx store. envie um e-mail para They would not cancel the two orders I made in error. Get in touch! Thank You So Very Much. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. I sent them a message asking about the status of my order and received a computer generated response that made absolutely no sense. Fanedge and other e-commerce sites that sell products in Canada will not be shipped to you, and you checked their websites. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge, FansEdge earns 51% level of Trustworthiness. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". Hello Mary, thank you for your feedback! Click to reveal Lamentamos pelo inconveniente. Dont order you'll never receive your purchase. Go with a reputable company like Nike. If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. I ordered $500+ worth of goods from Fans Edge. Prom season is here, and you deserve to look and feel amazing for your big party! About 3 weeks ago I ordered a hat. Click on the Return Item(s) button and select the item(s) you wish to return. She kept in constant communication with me giving me updates about the status of the new product and when it was on its way. Usually I would look at the reviews first but forgot. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit. We have passed your experience along to the appropriate department and it is being looked into. In order to complete your order, your order must be delivered within 21 business days (excluding weekends). para nos informar sobre o problema. Fansedge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Your IP: I am very sorry about the long delay in responding. Be WARNED! If you have any queries, please feel free to contact us directly and we will reply as soon as possible. I'm very disappointed and I'll never buy anything from them again! If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. I placed my order and then it showed that it would ship within 5 days. They won't even respond to allow me to cancel my order and get my money back! 4. I look forward to helping you further, I hope to hear from you soon! This comment was posted by a verified customer. How many stars would you give Fansedge? You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. I asked them to give me a full refund, but they said no. I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. Two weeks later I get an email saying they were issuing a refund as my order was returned. Thank you Your experience matters. Incorrect address - Street number. This company responds to reviews on average within 14 days. For an unknown reason, they canceled my order. The order was not confirmed. I will never order from FansEdge in the future! The action you just performed triggered the security solution. He was very understandable about my situation and decided to waive the shipment fee. FansEdge is one of the leading suppliers of sports merchandise including items of clothing and accessories. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception Same items. los inconvenientes que esto te pueda causar. Would never order anything from them again! Called customer service and was told I need to track it down. I contacted customer support and they claimed they delivered the package, but I never received anything. I have spent over a thousand dollars on this site and did not appreciate the rudeness from the supervisor. Here are 8 tips for writing great reviews. You will receive a confirmation email. We apologize again for the inconvenience and hope to hear from you soon. These people took my money without my permission. There was no any processing. Our number on concern is customer satisfaction. NHL and NHL team marks are the property of the NHL and its teams. Click on the Submit Return button and print out your return label. I have reviewed your order and I sent you an email to the email address on the order. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. Trying to get ahold of them and it's all automated! Here's how to contact Customer Service! I would not order from them unless you do not need you item anytime soon." We apologize again for the inconvenience and hope to hear from you soon. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. We are so happy to hear that you had a great experience with us. Find Your Order. FansEdge is a one-of-a-kind fan shop that offers a wide range of stylish and exclusive fan apparel for individuals who want to showcase their unique style through their love for sports.From limited edition jerseys to trendy hoodies and tees, FansEdge offers a diverse selection of fan gear from the most fashion-forward brands such as Nike, New Era, Under Armour, Adidas, and more. vid: da033870-e7e3-11ed-baa7-c540f2cec8dc. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. Fanatics, Inc., 2023. Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users. NHL 2023. It is now January 18 th, and they still claim that there was nothing delivered. Find the product on Ebay or elsewhere. I placed an order for an English Soccer Jersey on 12/17/2012 and selected Priority Shipping (3 days plus 'handling'). Cristin is wonderful at her job and cares a lot for her customers. Unfortunately I don't know how this will even turn out. North Reading, Mass 01864 Julian, Hello Heather, I will be more than happy to further assist you. We would love a chance to make this right. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. FansEdge is ranked 96th on the Jersey website industry. I have been advised to 'just wait'. Use any of the options below to contact Customer Service! The worst services and my order was cancelled, Pretty sure I've just been taken for $120, Read full review of FansEdge and 4 comments. I was swindled $39.99 plus tax and shipping. i will put this company on blast with social media & news station! We apologize for any inconvenience regarding your order. Thank you so much for your feedback! Companies can ask for reviews via automatic invitations. Tip for consumers:STAY AWAY! It is important to be aware of potential risks and to use caution when accessing or engaging with such content. Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. Sincerely, Ryan. Looking for additional ways to Contact Us? It appears your delivery address was entered incorrectly when the order was placed. Horrible customer service. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies. Thank you for taking the time to let us know! Hello Mo, There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! Sincerely, Karmen, I placed an order and was billed right away. My shipment was supposed to arrive December 14, 2022. Don't order here." Detailed Ratings. It seems from these other reviews that they just ship out awful products, and still make money off people with their return policy. All they could tell me was to deal with it myself and make a claim though USPS shipping service. I was unsure if you still needed help with your question. You should avoid using Fanatics Edge Shop. Can't find the answer to your question in our Help Center? Said it would take 10 days to be delivered. Oh well. Please reach out if you need any help!-Ciarra. Then another hour where they said oops no it was returned and refunded. Sincerely, Tina. I had never ordered some things from this website before and everything was fine. Anyone can write a Trustpilot review. i normally read reviews before doing business. Where are you going to deliver to? That's very misleading and unacceptable to spend almost 30 bucks for shipment to delayed for that long. Never again! We are so happy to hear that you had a great experience with Matthew and resolve your issue. 51.144.118.217 if not, i will contact police, better business bureau & an attorney! There was no option on the site for multiple shipping charges. You deserved all of those negative reviews. 1,102 talking about this. Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us. Shipping 104. Poor service. We are so happy to hear that you had a great experience with us. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. Visit fanatics.co.uk. Sincerely, Shanick. All rights reserved. If you want to cancel your order or simply remove some items from it, please contact our Customer Service Team and a representative will be happy to assist you. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. real person. does anyone know if fansedge has made any changes to offer better delivery and customer service? I am out $90.00 for nothing. Thanks, Ryan, I was charged for my order on December 1, 2022. Great communication and assurance that my order would be handled with concern and respect to me and my purchase! We apologize for any inconvenience regarding your order. Can't find the answer to your question in our Customer Care Center? Worst.Company. Fansedge sucks! Not to mention their discounts. No communication. We are happy to hear that Ryan was able to resolve your issue at hand. Told I would get order 11/11/2022. Use this comments board to leave complaints and reviews about FansEdge. Hello Mary. A website associated with FansEdge has been reported to be selling high-end brands at discounted prices, with many customers receiving counterfeit or low-quality items. I have reviewed your order and I sent you a message to the email address on the order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. Its impossible to contact them and the tracking system is insufficient. I visited their website and followed directions for returns. Sincerely, Adam. Twitter. I called the number provided and asked a young lady to assist me. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Will never purchase from the company again. I am going to pass the word to everyone I know who shops on this site to boycott it. The action you just performed triggered the security solution. Also, forget, absolutely forget, trying to reach a live person for customer service. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Share your photos and videos with others to prove the truth of your words. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Threw it away and canceled my account. The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. We would love a chance to make this right. Can't find the answer to your question in our Customer Care Center? I will now be trying to initiate the refund process.finally i found their contact line and their number845521 7386 managed to get my refund from this company on the date 29/01/2022. I don't normally spend 29.95 on shipping but it was my grandson's birthday coming up right away. I am very sorry you order was unable to be cancelled. I placed an order for a tote bag. While 877-965-3955 is FansEdge.com's best toll-free number, it is also the only way to get in touch with them. Be your favorite NCAA or NFL, MLB or NBA, NHL or MLS - caps, unique jerseys, hoodies, tees and much more useful fan items are provided. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It was the worst services and attitude. IMPORTANT UPDATE:Complaints Board has determined that FansEdge has an average credibility level of trust, with a legitimacy rating of 51%. tracielwatts@gmail.com. However ComplaintsBoard has detected that: Sells items they do not have. I apologize for this issue, Sara. Please post your comments about this company. Never received a confirmation email or tracking number. Hello Jordyn, This process is usually done automatically, but if unforeseen circumstances arise, it may take three business days or longer. I won't be ordering again. Hello Diana, Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I would NEVER BUY anything from this company again. We are glad to hear that Shakira provided great service, this is exactly what we are looking for. You can save up to 70% Off with FansEdge coupons. We apologize again for the inconvenience and hope to hear from you soon. He was very understandable about my situation and decided to waive the shipment fee. Don't Love It? Wenn Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. These reviews may indicate issues with the company's products, services, or customer support. The best discount today is 70% Off. We truly value your business, and we look forward to the opportunity to serve you again soon. Ordered a 3x Tommy Bahama Yankees sweatshirt, and was delivered a Child's RAVENS jersey.
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