Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. Android is a trademark of Google, Inc. New comments cannot be posted and votes cannot be cast. What's that called in statistics again? To get your device to us, you can either: Need to change your trade-in method? We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. upgrade. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. New comments cannot be posted and votes cannot be cast. The reps on the phone couldn't figure this issue out. ago He was going to work on it and get back with me in 2 weeks. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. What the hell is going on? Does my phone have to be paid off to trade in Verizon? I have spent hours on the phone and chat trying to solve problem, to no avail. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Then, if signed into My Verizon, youll receive a credit on your account. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Read about our Citizen Verizon social responsibility policies. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. Visit our Trade-In Tracker. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. Depends on the situation. How can I get information about my trade-in submission? If so,. Due to inactivity, your session will end in approximately 2 minutes. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. It's very quick and simple and will get results: Hello! You are in the best place to get this corrected. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. Here's where to find the UPS QR code: The code displays during your trade-in request. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Your submission ID is a unique identifier you can use to track your trade-in submission. Authorized retailers dont accept trade-ins. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. You can use the envelope icon at the bottom of the page using the link below. My concern is more than well documented in my file. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. If youd like, you can apply it toward your bill, or save it for a future purchase. "Warning: Don't Use Trade-In Program" VZW up to no good. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Thanks to all authors for creating a page that has been read 483,948 times. You must be signed in to access this part of the community. * Due to inactivity, your session will end in approximately 2 minutes. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Enter your mobile number. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Thank you for reaching out to us. Even if it's zero, we can still recycle the device for you. I'd like to hear verizon respond on the matter. I'm eager to assist you in addressing this. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Yes. *Store drop-off and UPS options aren't available in all situations. It is common for some problems to be reported throughout the day. As a consumer myself, I know it's vital to get the proper promotions that are promised. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals Did anyone actually get their credit?? A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. If you cancel your service, you'll owe the remaining balance of the phone. Archived post. rpaulmerrell 6 mo. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Visit our Activate your mobile device FAQs for more information. So I was offered $800 through 24 months for my iPhone XR. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Get up to $500 when you. You need the device ID to do a trade in. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Note: Verizon is committed to keeping e-waste out of landfills. You'll see the options that apply to your trade-in during the ordering process. Issue your credit or Verizon Gift Card within 1-2 billing cycles. Device trade-in value: How much is my phone worth? If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. You may want to make these calls when you can sit, take notes and wait on hold. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. Today, they credited my account with $142. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. That's what my trade in status said on the app. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Please send us a Private Note, to take a closer look. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Request a shipping kit during the online trade-in. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. This takes about 2 weeks from the time we receive your device and you accept the Agreements. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. If you requested a shipping kit but can't find or didn't receive it. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. or Android devices. This article has been viewed 483,948 times. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Thinking about trading in your phone? Welcome to /r/Verizon! Excludes Verizon Prepaid plans. Finally, they instructed me a way to request a mailing label that I needed to print myself. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. I even spoke to one of the trade in specialists. Verizon outages reported in the last 24 hours. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. We're looking forward to working with you! Verizon will pay for shipping to return the trade-in. Note: Authorized Retailer locations dont accept devices for recycling. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. I expect my last two bills to be paid for my time and trouble. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Use your submission ID or the email address that you used when you first made your trade-in request. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. We never want our customers to feel this way. So I wanna know if anyone else actually got their credit? Use our. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Stop saving old devices; cash them in credit towards a new device instead. Device trade-ins are final. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. I paid for my own shipping envelopes. Enjoy! Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Send in only one device per package. We're here for you and we want to help! This article has been viewed 483,948 times. Archived post. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. You'll also get an email with instructions after you submit your trade-in. Hi! We understand that you are experiencing an issue with your services. That is a standard industry practice. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. Im not holding my breath. Excludes Verizon Prepaid plans. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Hello! $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Verizon customers might earn a Verizon mobile account credit or PayPal credit. We'll help cover your costs to switch 2. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card.
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