We had to exchange a large mirror and he suggested a floor sample that ended up being less than half the price of the original one we ordered. I have quite a few accessory items from CB2 (baskets, glasses, entryway bench). And I hope no customer comes across " TOMMY" again. I guess they have that tied up in a neat little bow don't they? In terms of customer satisfaction, most customers like CB2's selection, but there were some complaints about durability and delivery. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. Mitch was my sales rep and he was very thorough and patient with me. I feel that my furniture feels "real" unlike Ikea or Living Spaces, and has durability to last a long time. Staff were super helpful and friendly (even helped me load the desks into my vehicle) and the validated parking is a plus. My husband likes to come here and bring interesting things home. These products are made with wood from forests certified to be responsibly managed, environmentally sound and socially beneficial SECTIONALS New. We then whipped out our phones and showed her what their homepage showed. brooklyn > furniture - by owner . They have a wonderful selection of modern pieces that are fairly inexpensive. Use our Make an Offer feature on all of our used Crate & Barrel furniture to see if you can strike a deal with the seller and score it for less than list! (We had told her we were having a hard time finding gold bathroom accessories.) Tried to post a review on the CB2 site noting my issues. The associate places me on hold and returns to say that they will have to make a few calls but they can go ahead and set up delivery for next week. I would come here again just to interact with Dennis. That was a very considerate gesture I truly appreciated! Let the room work as hard as you do with modern office furniture. Their Berkeley location has most of their goods in stock, which is helpful. You can buy from brands like West Elm or Herman Miller at a fraction of the (new) full price. Thanks for nothing CB2 On North Near Halsted Thanks For "NOTHING". I do not enjoy furniture shopping much, but really enjoy going to this store. Discover furniture in all of Crate & Barrels distinctive styles, including modern, contemporary, industrial, and postmodern. They have many of the furniture pieces on display which is important if you'd like to see an item in person. Some issues with the longevity of certain couch models. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. Me out loud: can you please check if you have it in stock? Looking for used Crate and Barrel furniture? Terms of Service and I used to hate this store because it was the sister store of the outlet across the street, which was my go to spot for dishes, glasses, and cookware. Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting. I called in February and said they're not sure so they'll call me when it arrives. CB2 has been around for some time. You name it, I've probably purchased it. Don't buy from CB2. They even looked after my dog while I shopped. Today I went back to replace four broken champagne tubes and one martini glass. It was a Sunday so I may have been dressed a little raggedy. If you want similar items. cb2 is a joke! The last top pick of shoppers at CB2 are their beds and the matching nightstands, dressers, and wardrobes. I really think CB2 is a PR ploy so C&B can publicize they have a more affordable version. The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. Herman Miller. I like what CB2 brings to the furniture game. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. After almost two hours on the phone with difference representatives, they try to reschedule. I explained to a sales associate there what had happened (specifically that I had dropped it out of its packaging and that the shattering was my fault) and they said that they could just take it back as a return and give me a new one for free. Crate and Barrel/Pottery Barn is more for people who own large homes/mansions, and also farmhouse/barn-like furniture (not all, but generally), which is why I lean away from them. And, as you're browsing our collection, be assured that you're only looking at hand-vetted, designer-grade items. $349. The reason I am giving 3 stars instead of 1 is because a sweet lady ( I didn't get her name) Immediately rushed to me as I got off the elevator on the first floor, and carried my box all the way to the entrance. With regards to the nightstands, dressers, and wardrobes, most CB2 customers are happy with how these pieces look and appreciate the cohesion they add to the bedroom design. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. And in fact almost zero companies make make a 2.75 center handle. Looking for something even more unexpected? Bob's Discount Furniture, founded by Bob Kaufman over 30 years ago, emphasizes value, offering durable furniture and high-quality service. post; account; 0 favorites. Where I come from that's not welcoming customer Service and i most likely won't return. You get 10 points in rewards per dollar; rewards that give you store credit! To the two guys that helped us with measurements and selections, cudos for excellent customer service! CB2 established itself with its discount furniture and home goods, but over the recent years, they have been branching out into the moderately priced on-demand furniture arena. No, Chastity. Initially, I was going to purchase the black drum coffee table. I have bought almost all of my new furniture here for my new condo. $$$ is for exclusively high-end furniture. This can be no big deal for some, if you don't need something for a long time (i.e. I feel welcome and not like an outsider if I don't make a purchase. This is how my trip to the store went today: I walk in and there is no other customers in the store, I approach an employee: Me: Hi, I want to buy this clock you have on display, how can I get it? And also could occasionally buy accessories as gifts for friends I have bought from CB2's catalog quite a bit, And was very excited when the store opened. She was extremely helpful, pleasant and patient with our purchases. They should have known this before today. I love the clean and minimalist ambiance throughout the store. You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. Both times the delivery guys were very professional and made sure I knew which items I was receiving. Wengler, Kravitz I've always appreciated the quality of Crate & Barrel but I have to ask where did they go wrong with CB2? However, when we sit down on ours, it feels like the cushions are filled with the same stuff as a bean bag, and after you are done sitting on it, the cushions do not recover their shape. Found out it was pushed back to mid July bc I called to check on delivery status. Thanks, CB2! They ordered my items and helped me to reschedule a delivery in advance. The store is two levels so take your time when you're shopping around. She said of course, apologized, seemed nice enough but never called me back to tell me if she would be able to ship my items like I asked her-the next day(Monday). When I decide to redo any other room in my apartment I will definitely be going back to CB2. As for customer service, I've not had any issues but the staff isn't remarkable in a way that I'd rave about customer service. 548 Market Street Also, the employees working in the store are awesome. Customer service was a hit or miss depending on who you were dealing with. This spring, about 4 weeks ago we uncovered it to find the top wood was peeling, the table was in worse condition than the one replaced. I've had the marble top in my living room and have had to push events I've planned to host. As a bonus, you can fill these planters and vases with foliage, which will add even more texture to a room. One associate was even walking directly in front of me while having a conversation with her colleague, knew I was walking directly behind her yet never even looked at me. At no point did she make eye contact, say "I apologize", nothing. Thank God I'm done with them. I called to find out if they had in stock a replacement for a glass globe that I broke on my firefly pendant light. He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. Set it atop a media console cabinet that's got space to stash all your binge-watching essentials. There were many unique items and trendy displays. The layout is open and what I will really drawn to is the dishes with unique affordable glasses for each type of drink/occasion. We returned a bike rack and instead of having the entire credit go back on the credit card, they gave us back 30 cents in cash and the rest on the card. Stitch 3-Piece L-Shaped White Performance Fabric Sectional Sofa. He does come home with nice pieces, but they are quite pricey compared to the outlet that was across the street. They definitely stand out and don't seem to be one of the many at other furniture stores. *I sent my contact information to CB2, as requested, on the day they responded and haven't been contacted yet. I wont be purchasing here anymore after I use this gift card. CB2. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. I thought to myself, ok, that will work. The items we did order arrived exactly when we were told they would. it took about 2hrs to assemble not so bad. With 19 store locations, their products are oftentimes much more affordable than buying from Crate & Barrel, while still having the kind of updated, contemporary styles that match modern homes. I say, since you missed the deadline when can I come get my full refund? Will obviously not be shopping here again or recommending it to my friends. That's really inconvenient. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! Whether you want to go glam or retro-inspired, furnish the space with a headboard, dresser and nightstand that speak to your style. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. The 15 Best Furniture And Decor Pieces To Buy From CB2's Winter Sale. - One week (5 business days) later, I still had not received any information about when I could pick-up the item. The service here is STELLAR, which is part of the reason why my fiance and I keep returning. A small silver wall pocket that was great to put keys in. Most of the people who work here are quite helpful and nice. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. Highly recommend! Wow. Their customer service is very good, their store and display is very good, the prices are fair for the quality of furniture that they make. This is the last time I choose to be a customer of CB2. They are the best around the sales times I've noticed, if you want to try and save a little. The rug is great, rolled out without wonky corners, and looks just brilliant in my home. I wish I could move in! I understand people have bad days but this is just terrible customer service and none of the other 2 employees seemed to notice or care, which is poor management. Chairish uses cookies to enhance your experience, allowing features like. The appointment day came, two men handed my boyfriend a bag of metal and left. We were the only customers in the store. Just moved from LA for work to open a new hotel. Follow up review: ******DO NOT ORDER FROM THIS COMPANY***** This company does not have it's sih together. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. I stopped in here to buy another place setting salad bowl. A good thing. Lastly, sometimes assembly is required for some items. Will definitely shop here again! What a great customer experience. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). It's smaller than I thought it'd be. I eventually spoke with someone in their shipping department (who was super nice - Thank you! The staff there is very nice when you order something. - I arrange my schedule so that I was able to go to the store after work to purchase the mirror. I loaded the smashed mirror in the car, planning to just bring it in, ask them to dispose of it, and purchase a new one. I really wanted to love this store as I am a long time customer of Crate & Barrel but this place is nothing like that. Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. Such a shame , I was going to buy $2k worth of furniture, but her terrible attitude made me take my money elsewhere. The great thing about CB2 is that it's a Crate and Barrel sister company and Crate and Barrel has stellar customer service. What's worse, they took 3 times to deliver another defected panel, which is still bad one. Even so, some customers have reported issues with durability over time and issues with their orders. They sent us items that were used and missing hardware. Thank you, next! At Chairish, we handle the payment between buyers and sellers and handle all of the shipping and logistics. and overall a had a great experience, sales guy was friendly and helpful. Freaking. A lady named, (I will call her K because I don't remember the name but it did start with a K or a C), when asked about her opinion on a wall decor, said I don't know, and it was just simply too hard for her to give an opinion for someone who works at a furniture store. We bought two. Privacy Policy. Terrible after-sales service. Cb2 is known for sleek, buzz-worthy designs that evoke a sense of downtown cool. Tried another second checker who appeared to be free. With about 100 different dining table and chair options respectively, CB2 dining furniture has an overall modern look with clean lines. They have a parking garage conveniently located right next to the store so you can park, come in and get your items, and be out in a jiffy. ***Update Below*** I share a previous reviewer's sentiment about this location. Traveled to the DC location to test the furniture advertised online before purchase. list of cookies. I actually ended up with another CB2 sofa, because when you find customer service this great, you stick with it.
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