I said no. POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! What kind of fit is it? So when a buyer reads the description, they can refer to the pictures, and understand exactly what youre talking about. New comments cannot be posted and votes cannot be cast. Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. Select Submit. And let your pictures show the brand name, size, care instructions and fabric type label, flaws (tears or pilling), etc. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. The only flaw was that the interior material label was discolored. Apologize to them, and move on. Honestly though, I don't really want to be found. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. But if a case opens against you, be professional and keep emotions aside and try to resolve it. These may work for some sellers and buyers, but it doesnt say enough about your listing. Whats the length of the dress, is it mini or midi? If this happens to you, take pictures of the item immediately, then open a dispute with the site as soon as you can. Archived post. Select Done. The seller then has a period, in which to inspect it. You can change your email address directly through your Poshmark account. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. Click the order for the item(s) you wish to return. It is a mail slot that you can reserve at the local Post Office. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. For more information, please see our In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. When she's not blogging, you'll find her listening to music or enjoying a good book. Go to the Poshmark website, and log into your account. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. Select Problems/Order Inquiry. Open the Poshmark app for Android or iOS. Poshmark doesn't offer returns for fit issues or late deliveries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookie Notice On the web I added my original photo to the thread showing the "missing button" clearly pictured, and she said "well you sent me a different coat". Your email address will not be published. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Go to the Poshmark website, and log into your account. 5. I listed 8 photos in great lighting that showed the condition, every . WRONG. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Follow asked Jan 14, 2010 at 10:23. I sincerely apologize for the inconvenience and accept the return. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. Learn how your comment data is processed. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. So show your pictures alongside stock photos. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. Select on your email address. Select . In the end, Poshmark sided with the buyer. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. List the shoe by the size written on it. This subreddit is not affiliated with or endorsed by the United States Postal Service. 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Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! Youll never know, the buyer may change their mind and decide to keep the item. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. Box stands for Post Office box. Select Edit to edit an address or select Add Address to enter a new address. New comments cannot be posted and votes cannot be cast. Share. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. Dont worry you (seller or buyer) wont be billed for it. Press J to jump to the feed. Another mistake that can lead to Poshmark returns is inaccurate sizes. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. To change your shipping or return address, click on Change' next to your address. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. And at some point, theyd lose interest in that purchase especially if youre not communicating with them about shipping. Is there an option Im missing to pretend they dont exist? Thank you. Select My Addresses. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. 3 How to start selling on Poshmark 1. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. Cookie Notice Tap the order for the item(s) you wish to return. I also don't use my last name, just an initial, for an extra layer of safety. Click the order for the item (s) you wish to return . So dont worry about it. Here are some examples of vague descriptions. I politely responded that that was an issue of fit rather than item not as described. Upload images that showcase why you're returning the item. And Ill show you how to do these and more on this blog. So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. In this case, I chose to direct my questioning to the buyer. Scan this QR code to download the app now. Unfortunately, odor is something that can impact your case. Select "Order Not as Described" from the dropdown menu. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Scroll down and go to My Purchases. Select Edit to edit an address or select Add Address to enter a new address. The day the buyer received it, she claimed it wasn't "long enough". It is not expensive and it is very useful so it keeps your address private. They are CHEAP when it comes to your privacy. Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. 6. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. Scan this QR code to download the app now. Poshmark listings allow up to twelve pictures, take advantage of it. The platform has over 80 million users, with over 200M available listings. When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. Box. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . 1. When responding to the case, try as much as you can to be professional. New comments cannot be posted and votes cannot be cast. Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? In cases like this, the original listing is absolutely crucial. They first stated that the sweater was worn more than I had stated, as it didnt fit right. If you are adding or editing an address, you may be prompted to complete our Share tips and tricks, make new PFFs, and banter about. Signing up is easy. In the third case, the buyer asked if there was a defect in a certain area of the item. Add images that clearly depict the reason for the return and include a description of the return. She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. Instead, they utilized the fact that my description was not complete. Press question mark to learn the rest of the keyboard shortcuts In the app. Tap "Problems/Order Inquiry," then "Order Not as Described.". Select a reason for the return. I requested for more information, and she provided it. So much of what I declutter in my videos find a second home in my posh closet and now maybe it will find its forever home, with you, in your home:https://poshmark.com/closet/stylist_erikaLastly, lets get social! If not, learn your lessons and make sure it doesnt happen again. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty Change your shipping and return address anytime you'd like! I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. But waiting for days and not getting any update can be frustrating. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. Before responding to the case, make sure to read the reason why the buyer wants a refund. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. I tried blocking them but the listings still show up. Select Done. If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. Select My Purchases. Support Center and our The situation escalated and she insisted that I was lying over and over again. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. and our It was a bit of a frustrating experience. Bree is a lifestyle blogger, mom, and wife based in Virginia. This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. They also won't refund an item that you just don't want anymore. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. To change your email address: In the app Go to your Account Tab(@username). Select your order. Enter your email address to subscribe to this blog and receive notifications of new posts by email. If this happens, the buyer must ship the item back within a certain period. Another month just flew by. Has a case been opened against you on Poshmark? Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. Select your profile picture at the top-right of the page. Set your pricing 5. Refer to my previous return post on my experience with this. The item does seem to [State issue with item]. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Theres always a chance that we may miss something. (9405511109483873533427) and contacted USPS. And thats what you need to know about Poshmark returns and how to avoid them. This piece was very well said. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Do I need to put a return address on packages that are shipped via flat priority mail ? In this case, I sold a sweater that was one of those in-between sizes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 1. Lets talk about reasons why a case may open against you on Poshmark. and our Is it straight, skinny, high, or mid-rise? While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. Improve this question. Just follow the steps below. Had I actually listed medium/large in the description itself, it may have helped my case. Head over to the I've just started to get active on posh selling my old clothes. I then contacted Poshmark customer service, who asked for photos - which I provided. The company is headquartered in Redwood City, California, with offices in Canada (Vancouver . I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. I've been a faithful posher for over 5 years selling 1,060 items so far. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. Select Edit to edit an address or select Add Address to enter a new address. New comments cannot be posted and votes cannot be cast. Do you try to stay anonymous? Check out 13 Reseller Supplies You Need To Sell Online For Beginners. Username etc. Would this hurt my sales? step 1 Go to your account tab and then tap on 'My Address'. Archived post. Honestly though, I don't really want to be found. A Poshmark employee decides the outcome of the case. Because a buyer can claim that they never saw a picture of the item theyre buying. If youre going to ship late, let the buyer know thered be a delay, and they would understand. I've just started to get active on posh selling my old clothes. If you are adding or editing an address, you may be prompted to complete our 2 Step Verification. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Create a free Poshmark account 2. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. Select Account Settings. On sneakers, you'll sometimes find them under the tongue of the shoe. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. Hello! They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. She had not opened the package and stated that it was an accidental buy and wanted a return. Once the case is closed, you can go back and continue selling on Poshmark. When a case is opened against you on Poshmark, dont panic. 6. Privacy Policy. Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? Yes, the buyer may lay false claims but try to keep your cool. A P.O. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. step 2 To change your shipping or return address, click on 'Change' next to your address. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. And continue to discuss with Poshmark support, and show your pictures or descriptions to back up your claim. If Poshmark denies the return, the sale will close and the funds will release to the seller. The buyer was very aggravated. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. Yes, stock photos of your listing are great, but without a picture of the actual product, your item may be returned. On the web. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Select Done On the web For some reason, she changed her mind before Poshmark even responded and kept the item. The seller receives a notification of the case and can provide her response. ETA: Thank you guys so much for the advice and great suggestions! Thank you. Im going to look into getting a PO Box. How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. 23 7 7 bronze . Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. Given these experiences, Ive determined 5 Tips for Poshmark Return Cases. ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? As frustrating as that statement can be, there is truth to it. What other tips do you have for return cases? If it is your fault, accept the return and let the buyer get their refund. Some sellers might misrepresent an item or hide its flaws. Repeat the actual shoe size again in the listing's description. It was washed and hung to dry prior to being listed, and there were no odors. Photos are attached for viewing.. New comments cannot be posted and votes cannot be cast. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Its hard to determine when this is enough. Select Edit to edit an address or select Add Address to enter a new address. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Whats the full-length measurement? Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact.
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