Do you have a green LED light? Although it's one of the least expensive devices in its class, the MyQ is also one of the easier units to install, requiring no wired connection to your existing opener. Once the garage doors are opened/closed . Chamberlain's inclusive attitude also means you can coordinate the MyQ to interact with a growing number of connected home platforms. After that try to connect your myQ hub to your mobile app again to see if the issue has been resolved. First off make sure your device is "reset" by making sure the blue indicator light is blinking. It would be ideal to send them a video depicting what your exact issue is. I love the product and app but this will be my third one purchased due to failure in 2 years, FREE Smart Home, Home Automation & IoT Tips. Hold the setup gear button on the side for 6-10 seconds and it should restart and "forget" any previously set up wifi (in my case i had recently moved and the previous settings were still on the device). MyQ is a better door opener. Now you will be able to take care of it from your app. Funny you bring this up. Also, you will need to use some clips or something similar to string a long wire along the ceiling of your garage. They are gone now but I plan to get with them later and see if it does it again. Is that possible? site. If there is an issue with the signal getting to the hub, the app can report the door in the incorrect position. Issue with the Door Sensor The door sensor sends signals to the hub when the door moves to verify if the door is in the open, closed or moving state. The simplest way to determine whether your garage door opener will work with MyQ without any equipment is whether you see a MyQ logo and a Wi-Fi logo or just the MyQ (see photos). But I still cant account for how this started only when I set up MyQ. Luckily, these types of issues usually happen because of some minor bug that is easily fixed. Such a scary thing! https://www.chamberlain.com/myq-home-bridge/p/MYQ-G0303-SP, https://support.chamberlaingroup.com/s/article/How-to-start-over-if-the-MyQ-Home-Bridge-setup-failed#:~:text=Reset%20the%20myQ%20Home%20Bridge&text=Press%20and%20hold%20the%20Settings%20button%20a%20second%20time%2C%20until,and%20plug%20in%20the%20unit. The auto-close can be easily preempted by remote if you are working in and around the garage and want to keep the door open. Now it keeps connecting and losing connection to the wifi. New comments cannot be posted and votes cannot be cast. So this only indirectly has anything to do with me enrolling in MyQ. But I'm out of ideas on what to try short of replacing the opener. Couple tips: if the blue indicator light is not flashing, the device is not ready to setup new wifi. Give residents the ability to manage and control property access. After setting up MyQ, my gate opens and closes at 10:42 am everyday. We design and engineer residential garage door openers, commercial door operators and gate entry systems. I had the same problem one morning with the Ecolink garage door sensor. Because these were all built about the same time by the same builder I suspect they are using the same type system. Update the myQ app today to stay current and connected. Thats the first failed close detection on MyQ after several daily opens/closes since June. So I wouldnt have noticed if the MyQ status wasnt updating. Setting up the MyQ smart garage hub went fine by going through the prompted instructions on the app. Press it once again and this time hold it until the blue light pauses. . I dont have a MyQ tilt sensor on the door. So they distracted me with a nice cookout dinner, and Ill clear the devices from it tomorrow, and trust they wont sneak in over night. (Explained), Lutron Caseta Vs Philips Hue (Differences Between Lutron Caseta And Philips Hue). Havent pounded on it much yet but it seems to address my issues. Even some of the myQ troubleshooting documentation states this as well. Check the entry right before it records the door opening/open. My wife works at home though, so when I get an alert telling me the door is open on a workday, I'm never exactly sure where she is or what she might be doing around the house. But for whatever reason, IIRC the MyQ state was a little glitchy during the first few hours after initial setup but has been find since. is there a log somewhere that would record whether HA somehow requested it to open or just recorded it? Cookie Notice Chamberlain also works with Xfinity Home. Next open/close worked fine. The myQ Garage door sensor has a yellow LED light. OK so here is what I came up with. Maybe 30 feet straight line to the garage openers. The question to the issue is at the top of the page and is based on the issue. I discovered that it only happens when my neighbor uses their garage door. Start by verifying that your myQ hub is actually connected to its power source. I tried replacing batteries and clearing channel 1 and 2 but nothing works. In order to do this DO NOT go through the app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I fix this on my end. I tried all that. However, Im not pointing an accusing finger at the MyQ cloud (not just yet) because this may be due to a storm-induced voltage glitch that caused the device to reset itself ( and open the door). Depending on the answer, you will be directed to the correct Knowledge article for troubleshooting the issue. though there was a thunderstorm while I was gone. If you want Siri to control you garage door, you'll need to purchase a second device, the MyQ Home Bridge. It offers the possibility to set up alerts when your door is opened, closed, or stopped in between. But the Door Opener doesn't seem to be picking up changes to it any . Its not rare for users to report having difficulties with their garage door not opening or closing all the way. None of the troubleshooting online helps, it all assumes there's an actual sensor problem and the door isn't closing at all. This is commonly caused by an issue with the safety sensors or an obstruction preventing the door from closing. Turns out it opened about an hour after I left. First published Aug. 25, 2014.Update, March 23, 2018: Added Home Bridge testing. In order to do this DO NOT go through the app. Troubleshooting a myQ Smart Garage Door Opener When It Won't Power Up Any thoughts? Trying to figure out why! Want CNET to notify you of price drops and the latest stories? I've added that opener to MyQ as well and I can open the door via the app but cannot close it - getting a 'sensors misaligned' error. I noticed today that my neighbor activated their garage door at the same time mine decided to open (they closed theirs). So recent changes may be causing an issue with device status. Read our story. I think its on there end server issue ? Gated communities and high-rise communities, get the smart-amenities your residents desire. Hopefully well see the broken MyQ status updates fixed shortly. A close error occurs in the myQ app when the safety sensors are blocked and the door is activated from the app or a door is commanded to close twice from the app and is unable to close. When your garage door does not close and the garage door opener lights flash 10 times, there are a few simple steps required to figure out the issue. 3.) Uninstall and reinstall the app. The MyQ issue I had this morning was actually the tilt sensor hardware. There after you can use the stock Door Alert if left open, open/close monitorand of course your own custom app. Lastly, attach the door sensor to your garage door via the included adhesive strips and hit the test button to pair the sensor to the MyQ hub. The LED light should blink, if it doesn't blink follow these steps. For some reason they think performing maintenance at 10:00 pm is acceptable! Reddit and its partners use cookies and similar technologies to provide you with a better experience. and is being performed to bring you enhancements that will improve your Not an app state issue. Garage door opened on its own - why? With a few quick taps, you can share your report within the app and provide your Dealer with the insight needed for a rapid repair. Have your Dealer on speed dial so you can quickly contact them when you need help. You just need to open your phone settings and find your way to app options. I went out to dinner, and closed the door manually (with auto remote) as I left; I came back 2 hours later, and that door was open (the other closed). All that is shown there is changted to opening and changed to open. Found I needed to change from "garage" to 'cover' to get google to process it, no problem, it opened and closed and reported status correctly. Opening the garage via a HomePod isn't possible, as Apple considers the garage door a security device, but you can close the door and check its status. I have to hold down the garage door button until the garage door closes properly, MyQ has worked properly prior to this past week Now says Loading devices ? Maybe someone finds this helpful. At least its not a Home Assistant thing. send them a video depicting what your exact issue is. myQ Diagnostics works with select LiftMaster and Chamberlain branded garage door openers. How to Fix Ensure the safety sensors are aligned and no objects are between them Check that the safety sensors are correctly connected to the garage door opener If the above steps don't resolve the error, the wires may be damaged, or there is an issue with one of the safety sensors View a Help Video If you're set on going that route, you'll need to either add a third-party camera and its corresponding app to your smart home or consider a garage system like the Garager or the Garadget. If so, make sure wiring is correct and secured. The problem is that in the app, it will say there was an "error connecting to server" and you will think the set up failed. Keep in the cold by modernizing to a smart facility. There is IFTTT support for MyQ for closing the door, turning on and off the MyQ's light and set your Nest thermostat temperature when the door is opened or closed. Find myQ Support. Models, including the MyQ Smart Garage hub (MYQ-G0201) I tested Home Bridge with, aren't currently allowed to create schedules. @nickrout, can you help with where and how logging is increased and where to look? I also use on my garage door sensor which is cold too, no issues. Everything was working perfectly fine for . If your myQ garage Door Opener status says offline even though everything is connected properly, then its probably because your power supply or your Wi-Fi connection is malfunctioning. Before I do that, has anyone experienced anything like this and found a solution? I am pretty sure it will open and close, but how is the state reporting? Its very easy to do so. It doesn't go into much detail, but it does have some proof of concept screen shots. But if my wife is for some reason counting on the garage door staying in a certain state -- maybe she's taking in groceries, or playing in the driveway with our kids -- there's no way for me to see what's going on remotely via the MyQ app. Here is what I know from logs, and a separate video surveillance system. One of the most common reasons your garage isn't closing is because of poor alignment. I do not have HA connected externally, so I could not have used HA remotely if I wanted to, and as mentioned google did not record any activity at that time. I also have the MyQ open as a lights on trigger in the same App config. You are only sharing the data fields shown in the report and your contact information. Common Liftmaster Garage Door Opener Problems Troubleshooting, 4 Ways To Fix Smart Life Google Home Not Working, 3 Common Eufy Doorbell Problems Troubleshooting, 10 Best Google Home Compatible Devices List Review 2022, Is It Possible To Play SoundCloud On Google Home? 2023 CNET, a Red Ventures company. One word of caution with automating MyQ. None of these steps are terribly onerous. After you update the code, you will need to open the MyQ Lite SmartApp config in the SmartThings Classic mobile app and tap on "Modify Devices." Tap all the way through selecting your devices and hit save. Your neighbor wants to borrow or return a tool when you're not around? As a result, Chamberlain disabled the schedule-to-close feature for everyone with this model number. For my lights on at open I am still using the old Ecolink garage door sensor that I had on that door before I installed the MyQ. myQ hub is actually connected to its power source. The official app for MyQ reports as an unknown status. Forgot to mention, we even exchanged the first unit, thinking it may have been defective. There should be a solid green light. I have two garage doors, each door has a Elite Series 8500 attached to them and they work great. I realize that sounds simultaneously far-fetched and alarming but the alternative is even less comforting (unauthorized cloud access). Im really disappointed in the MyQ from a SmartThings perspective. Its a simple fix but it works a lot of the time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Other electronic devices in the vicinity may create a range issue. He has worked as a tech journalist since 1994, covering everything from 3D printing to Z-Wave smart locks. Then when I tried to, pair with my sensor it just say "Error while preparing sensor". This will help them to work out what youre actually dealing with. AI support was available but did not solve My problem. and our Gated Homes and 2-9 unit buildings can modernize their property adding value for tenants and owners. The MyQ Home Bridge enables HomeKit scene and automation functionality. Adjust the sensor until the green LED is glowing steady and tighten the wing nut. Apparently them doing this while it was in learn mode allowed the door to enroll their vehicle. Looks like you fixed the null issue already in the other thread. My hub recognizes both sensors as the same sensor. I had the same problem one morning with the Ecolink garage door sensor. The Garager is a two-in-one camera and garage door controller, though the Garager app is less than intuitive and voice assistant integration isn't working yet. Its not uncommon to come across this issue if you are installing your smart device for the first time. Thanks. All rights reserved. Locate both safety reversing sensors located on each side of the garage door, usually fastened to the door tracks, no higher than 6 inches above the garage floor. Resync your remotes, likely a neighbor has synced up with your device. I went back in the security video from the prior time and indeed they arrived home and opened their door just as mine opened. I was convinced this was the fault of MyQ or HA. Amazon Alexa isn't on Chamberlain's list of technology partners, though you can use IFTTT to create a custom recipe for closing the door and controlling the MyQ's light. The double has an existing MyQ Liftmaster opener - I've added it to the app without issue. I had the door shut and did not know anyone was out in the street. Had this same thing happen to me. Anyone have any ideas how to retroactively debug this, to tell where the culprit lies? This just makes your garage accessible through the MyQ app NOT through homekit but it is a neccessary part of adding this particular door to homekit through MyQ. But, like Google, you'll have to pay a subscription fee after a 30-day trial, something very few other manufacturers require for IFTTT support. Hows the range on the gateway? After reinstalling the app, look for the app with the myQ logo. If your garage door opener has one of the following logos, it is compatible: Wi-Fi or Powered by myQ, If you are a myQ account owner, tap your account information in the top left corner of the home screen. After a week of testing I have to say that this is working marvelously. Two walls and three doors separating. Any automation questions/discussions are welcome! The double has an existing MyQ Liftmaster opener - I've added it to the app without issue. This should not be sold until all the bugs have been worked out. I was so nervous at night that I unplugged the garage door so it wouldnt open in my sleep and me not hear the notification. Just be prepared to feel the itch to add more smart products once you start using it. unless hmmm let me look at the security cameras again. Everything was working perfectly fine for about a year. 900Mhz cordless phones, baby monitors or other wireless devices operating in the 900Mhz range. MyQ Sensor Issue . For more information, please see our Rich was the editorial lead for CNET's Home and Wellness sections, based in Louisville, Kentucky. If the door closes, test the safety reversal after this . I feel this could be the killer hook to really get adoption of the smart home. Nothing unusual in the video (lightning, wind, etc.) When I had issues with state it was with early versions of custom device types which may have not been translating device codes correctly. Chat support took so long to respond that my phone gave up and disconnected. My device worked properly before the Myq server outage last night. Then simply reconnect it to your mobile app. To do so, you just need to locate the Settings button on your myQ hub and press it. I ended up ordering another one but the newer white version. Modernize all the ins and outs of your business. I know several threads exist here regarding these devices, and I know a device type was created by Adam I have a new Liftmaster 8500 en route and my question are: How well does this work? I dont know what is causing it. Myq hub unable to pair with door sensor and garage door opener, Scan this QR code to download the app now. The wall panel will beep, and then the system alerts me of the phantom movement. Privacy Policy. All you need to do to recalibrate is to sync the hub and the sensors. There's no need to mess with breaker switches or hard wiring the hub to anything, making it an exception in its category. See if this restores connection. So now their vehicle is in my door. I checked the outlet and it was fine. Simply press it and launch the myQ app again. Note: The original door sensor included with the myQ Smart Garage Hub and the Smart Garage Control has a red LED light. The setup was working absolutely seamless till I upgraded myq app. Sensors, switches, cameras, locks, etc. THEN click the button "1" on the MyQ smart garage hub. Watch Now. Not an app state issue. One gap in my new setup is I can only tell if the garage door is all the way open or not, so I wanted to see if the MyQ tilt sensor I already had could still be used some how. They reside in small frames that can easily shift over time. Try closing and opening your garage door using your myQ app to confirm that youve calibrated it accurately this time. When you tell the app to close, the MyQ base unit beeps and flashes a light for about 15 seconds before it actually starts closing. Also, do you have a wall switch for the garage? Receive alerts and error codes in the myQ app and learn if its an easy fix, or if you need to call a Dealer. The obvious solution is to put a camera in the garage. After going through that it will connect this device to the internet. Turn it 180 degrees. Go to Settings Tap Applications Tap Manage applications Choose the myQ app, and view permissions. The wired controller based close-after-xx-minutes timer is a fail-safe if we forget to close and ISP or ST having problems. Who can add a dealer to save in the My Dealer section of the app? I am syncd to google through HA only not the MyQ subscription. Slide the base station onto the bracket, plug in the power cable, then link your phone, your wireless network, and the garage opener to the base station, via Bluetooth and Wi-Fi. Just bought a new house, 3 car garage - 1 double, 1 single. Don't Miss Out On Latest Home Automation Product Updates. Keep in the cold by modernizing to a smart facility. If you're looking for a garage system that provides live feed video or recorded camera footage of your space, the $120 GogoGate2 has built-in support for integration with cameras from Nest, Foscam, Insteon and others, although it costs a reasonable $30 for a three-year subscription to the video-streaming service. I need to get the device Ive read about here but Im afraid it will be more than I can handle. I assume I need to reset the code on the unit? Im having the same issue. Last year, Chamberlain identified a system issue that sporadically prevented doors from closing as scheduled. My neighbors come and go a lot every day, so I dunno why this happens less frequently. Hopefully thats a good thing as I, on occasion, have had the smartsense multi get confused. Gated communities and high-rise communities, get the smart-amenities your residents desire. Use the links below to verify the correct app is installed. My q hub wont light up. This enables HomeKit compatibility for MyQ hubs and openers. No issues. The myQ troubleshooting overview provides access to articles that will assist with troubleshooting myQ. Im really glad to find this thread. The question to the issue is at the top of the page and is based on the issue. Without HomeKit, scheduling in the MyQ app might not work for certain MyQ devices. There was no one near the house at the time (I reviewed all security cameras). Former Senior Editorial Director - Home and Wellness, Smart home, Windows PCs, cooking (sometimes), woodworking tools (getting there), Do Not Sell or Share My Personal Information. What products are compatible with myQ Diagnostics? Its quite unnerving when youre traveling across the country. 51690 Views Jun 28, 2022 Knowledge How to Align Safety Reversing Sensors MyQ garage door sensor issue. Im technical enough to edit code when I know where and what but just havent had the time. When an error occurs, you can generate a free myQ Diagnostics health report. In fact they should come home soon and Ill see what happens. MyQ has been great otherwise. Go through the typical iOS or Android Bluetooth pairing process to link the devices and share your home Wi-Fi settings between your phone and the MyQ base station. How To Connect Phillips Hue Bridge Without Router? bring you the secure and reliable service you would expect from LiftMaster. At least not that I have found. The Tailwind iQ3 Smart Automatic Garage Controller is the most responsive and reliable smart garage-door opener controller we tested. In general I find MyQ to be the most robust and safe solution. What do the garage door opener myQ diagnostic codes mean? I've tried unplugging everything and waiting a couple hours before powering up again; I've deleted the app and reinstalled; I. I can only assume there is a problem with a sensor somewhere, or a malfunction in the control panel on the wall. Reviews ethics statement. The myQ Garage door sensor has a yellow LED light. It even provides the option to set up schedules. The myQ smart garage door opener is one of the best devices you can find of this sort. Where do I find myQ Diagnostic information in the app and how do I share the myQ Diagnostics health report with my dealer? Since my garage was not already MyQ ready, I had to add the MyQ Smart Garage hub (https://www.myq.com/smart-garage-hub). I have no automations programmed for the door in HA or node-red, there is nothing scheduled in the MyQ application. I get too frequent server errors. I use a MacBook. Once it is connected to the correct network you need to TRANSFER the MyQ smart garage hub settings to the MyQ Home Bridge. 2. I just set up MyQ for the first time, registering at their site, setting up the MyQ cover in HA, and sync'd to goggle. For some reason I am getting a barrage of alerts notifying me that the door has either opened or closed even though it has not moved. Locate the myQ app and open it. Its as simple as opening your myQ app and searching by zip code or by dealer name. When you look at the myQ Home Bridge device, it will no longer be blinking blue, there will be a SOLID green meaning it is in fact connected to you network. Basically when I stopped adding and fiddling my whole setup became more reliable. This is how the MyQ starts you thinking about adding more devices. Overall, it is a great addition your smart gadget collection. When you look at the myQ Home Bridge device, it will no longer be blinking blue, there will be a SOLID green meaning it is in fact connected to you network. For motion I just have on if motion active regardless of door status. Chamberlain says the MyQ is compatible with any photoelectric sensor-equipped opener made after 1993. Follow these four simple ways to troubleshoot your garage door sensors: 1. The myQ troubleshooting overview provides access to articles that will assist with troubleshooting myQ. Good detective work! Got that 13 minutes late. Then clicking the button "1" on the MyQ Home bridge TWICE so that all three lights are displayed. My iPhone registers only one bar of Wi-Fi signal strength coming from my house to my detached garage, and sometimes it doesn't find the signal at all, but I've always been able to find the MyQ remotely and send signals to it in the two weeks or so that I've had it installed. However, I fished a wire (~ 12 meters) from the controller-relay all the way to the doors wall-mounted switch. It's as simple as opening your myQ app and searching by zip code or by dealer name. Fix Alignment. Todays was the reverse, they shut their door and mine opened. As easy as I found the MyQ installation, there's no getting around the fact that it's far easier to simply reach up and hit the old-school opener clipped to the windshield visor in my car. Read our story. Once it is connected to the correct network you need to TRANSFER the MyQ smart garage hub settings to the MyQ Home Bridge. A light will flash on the MyQ smart garage and then MyQ homebridge will then be displayed on you homekit app. It might be convenient to use a lamp or something similar so its clearly visible whether the outlet is working or not. Via the MyQ app, you then make an account and add the device via the serial number from the base unit. Anyway, I have not been changing much in my setup lately and MyQ and other device state has been great lately when ST and my ISP are healthy. Go to Settings Tap Applications Tap Manage applications Choose the myQ app, and view permissions. I believe the opener thats en route to me reports states directly, with no sensor being used. and our Powered by Discourse, best viewed with JavaScript enabled, Yikes! (Experiments show the logbook entry is the same whether I use a clicker, or open it from HA). Just some ideas to troubleshoot, try block your MyQ wifi access at your router so it can be activated except by physical openers to see if unrequested opening still happens. KNOW YOUR DEALER Service at your fingertips Have your Dealer on "speed dial" so you can quickly contact them when you need help. Tag your Dealers contact information in the myQ app so you can quickly connect with them when you need help. I cannot find a common factor to try and diagnose it. Motion sensor turns on lights only when door is closed. Nothing in schedules. 2. Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. Core features such as opening, closing, and receiving garage door status notifications. OK this got solved while I was asleep. If the outlet is indeed faulty, you might want to replace it. If I share a health report with a dealer or customer service, will they be able to monitor or control my device without my knowledge? I cannot find a common factor to try and diagnose it. Why does my Q app not work with my new high speed Internet? Please reference the video below for more help. If youve confirmed that your hub is getting power, but it still wont change its status from offline to online then it could mean that your network connection is the one at fault for this. It has to be in learn mode to set up MyQ. The MyQ web sites history is no additional help, it just shows open and close, not why. Connected access solutions for your entire facility. Inside the folder you will find storage options. 2. This also makes a bit of sense as I recall it not working my first attempt to doing the wifi enroll, and having to do it a second time. Easy-to-add functionality with existing garage door openers. To me this is SUCH a BIG deal. Nope! One usability quirk with the MyQ comes when you have multiple residents in a home.
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