The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. } img.hide(); solved the issue Im having with making variables readonly, dont have to wait for the hi server to solved the problem I raised. Let's take a look at the stock catalog item form: Nothing fancy about this. However, I need to require comments if they try to reopen the incident. value ); //--classic UI alert ( g_form . The line to hide reference icons in the script you provided only targets a single element. data.table = input.table || $sp.getParameter(table); data.sys_id = input.sys_id || $sp.getParameter(sys_id); data.id = input.id || $sp.getParameter(id); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; I also tried by getting the g_form broadcast from form widget to button widget and resend it back as the response. Provide Name (name of catalog item) Select Catalog (for e.g. Looking at that error would I need to define confirm in the client script? Field Name: Manager, Field type: Text Box (Read only field)4. This condition works fine if I am updating records manually. This functionality is not available out-of-box, buthere is a quick example on how you could create a custom widget to display some buttonsto mimic the UI Actions on aform. If your UI action has an Action name value specified, you could also remove the button by targeting that ID value specifically. Can you please help. If I change any value to the form and click on button, it updates the form. Thanks for the quick response. Adding Icons to UI Action Buttons in ServiceNow. Without the getvalue line it works fine. I wasnt sure if it was easy to remove the rest of them as well. http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles. Your email address will not be published. Customers sometimes ask for an [Add Attachment] If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. That still needs to be addressed by ServiceNow development. Im looking for the same thing. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. $$(.icon-chevron-left)[0].hide(); //Back Button Step 3.2: ServiceNow OAuth. hello sir,How to create Internal Service Case Catalog Items ? thanks. Thanks!! diag.removeCloseDecoration(); Im trying to do the same thing and made some edits, but Im still having a bit of trouble. Thanks again keep the posts coming a lot of excellent information has come from the Guru. I took out the latter of the code then it did not work at all as far as making all variables read-only. One of them is a resolve incident popup window(o dialog) we need to remove the close icon on the top right hand side cornerIve tried using a onLoad script but like I said before it doesnt seem to find the object to hide it. Thanks. In this example, we will create a Resolve Incident button to place on the incident ticket page. //Remove any reference or calendar icons Catalog client script run when user order the catalog item from service catalog and when variable and variable set of that catalog item displayed. Could I use a similar script ? What do you mean by misuse of Label variables? Let's add a Button to the form that directs users to the vendor's product details page as the goal for this demo. Weve got all of our variables read only on our RITMS and Catalog Tasks but Ive come across a problem where the fields wont scroll in IE8 so if the user adds more than 5 lines of text to the field, the rest is lost to the person working the ticket. For what its worth, Ive never seen a good reason to do this and it isnt something I would ever recommend. Submit catalog item using script | Servicenow Tutorial | Servicenow Scripting1. I have written the following condition in a business rule: i have two catalog variables location and stock room. In order to do that, you have to manipulate the HTML using a catalog client script. $rootScope.$broadcast(spModel.uiActionComplete, c.data.gr); c.data.gr has the glide object from server script. We have separateUI policies option available for every catalog item. It is possible to remove some of functionality of the context menu. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. however, we have several approvers on a requested item and Im looking for a script that locks the variable field after the requested item is approved. I tried script to hide context menu for users without admin role. Thanks! I am creating one button in my widget once user can click that button I need to update selected incident record comments, I have to get Accept and reject buttons when incident was resolved. Im just wondering if theres any way I can get it to only show if the state isnt resolved or closed etc? what I wanted to do was have a reverse on hiding the button, Im using UI policy run scripts and I have Execute if true script running fine, but I dont know how to show what I hid and put it in the Execute if false script. Any help would be appreciated! It works great EXCEPT when the page renders, the top bar (where you right-click for context not sure what the formal name for that is) drops down and covers the top row of fields on the form. In fact, I have also extended it to change the text on one of the buttons so that ESS users see the same button with a different name. This doesnt fix the out-of-box g_form calls though. So for example, your code block in the controller would be something like: c.uiAction = function(action) { c.server.get({ action: action }).then(function(response) { / / }); }; Im trying to find any information on the difference, thanks again. Thanks for the information. But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. Please provide some advice. we changed nothing but the requested item short description and the update was aborted) Thankfully I was able to recreate this on the demo site. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ I want to hide button if the ritm is approved. This method cannot be used on journal fields. https://community.servicenow.com/message/1079189#1079189, here is my code in last you can check it and let me know any mistake or wrong code. Am I missing something? I want to have as minimal space between the form and related lists as possible. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. Its possible, but its going to require some investigation and customization of the script. Maybe in a tab? ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. Will that work for just this one form? The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. I cant seem figure out the code to look at the comments box and stop the reopening if there isnt a comment. var ve = $(variable_map).up(table); I would recommend not using the Mandatory checkbox on variables if you are though since it often ends up causing problems like this. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. Ian, could you tell us about your work around in more details? Here is some test code I did - note the top bit is only to set the Variables - you would simply use yours. Nathan this is great! Service request catalog contains a list of all IT service request to . We can fix our catalog items for future use but is there anything which can be done to resolve this issue on items submitted before the fix? That just means the expression in your ng-hide is not returning true. Also when i click request approval the button is not disappearing? This is in the continuation of ServiceNow Certified System Administrator Preparation Dump Part 1 .Study material posted below is not offici Access control list or ACL in ServiceNow helps to control that what data user can access and how he can access it. There is, and Im sorry I didnt have it posted. I just confirmed that this works with the short_description variable on the Service-now demo instance. Im not sure where/how Id implement your solution? I have a beautiful wife and three amazing kids. So far this is working for me in my tests. When tested, the submitted form is empty. That is correct. elmt.disabled = true; link.hide(); When setting a value, ensure the data type of the field matches the data type of the value you enter. How would you extend/update to remove a Related Link rather than a button? Only think I can say is to copy the code exactly. If you could elaborate a workaround for this issue that would be greatly appreciated. Thanks for posting the feedback here. You cannot dynamically set a Variable as a String and then have it interpreted in another place as a Table - they are two different object types. I like how this new functionality allows more customization flexibility on allowing this and that field, but it blows that I now have to go back and create 80+ Catalog UI Policies, well, keeps me busy at least. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? adsbygoogle.requestNonPersonalizedAds = 1; Calgary has some new checkboxes on Catalog UI Policies: Applies on Requested Items and Applies on Catalog Tasks where you can make the fields read-only. If user selects another category I want to show hidden Submit button. Attachment When submitting a catalog item request, this variable lets you upload an attachment for a question of the item. }. Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. With some tweaking this helped me solve some issues we had. I have alot of forms that have fields controlled by ui policy and once submitted all fields become visable on the editor but ones that are manditoty but not filled in are still prompting to be filled in. You can also easily add to the worknotes from the server script. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. . ServicePortal.io is an independent ServiceNow blog that focuses on the new Service Portal, ServiceNow CMS, and building custom apps on the ServiceNow platform. If so I am not too sure what to add? On this form it would be okay to do, otherwise it would be possibly detrimental. Sounds like a ServiceNow bug to me. Adding Icons to UI Action Buttons in ServiceNow. Normally a script would do a direct assignment, for example, gr.category = value . The radio button labels are not displayed in Service Portal. That worked great for the context menu. Thanks to the great pioneers! I did try this and its not hiding the context menu . These rules are typically pretty complicated to set up for standard forms since there are so many variables involved. Can u please help for html,css, client,server code on widget. Submit catalog item via script?5. what if I want to show all but one button. Hi Mark great post. Any help would be hugely appreciated since were going live on Sunday! } I took a stab and swapped BUTTON with LINK to no avail. This is obviously the best and simplest method since it falls in line with the design of the product and doesnt really require any unusual override of other system behavior. If you need help, shoot me an email and I can show you an example. This worked really well for us in Aspen and Berlin, just noticed it in testing out the early release of Calgary, perhaps theyve added something to be more stringent around .Disabled. https://servicenowguru.wpengine.com/scripting/client-scripts-scripting/mandatory-knowledge-search-ticket-creation/. ve.select(img[src*=arrow]).each(function(img){ I have the same issue when reloading the form the button re-appears. I assume that it has something to do with the removal of the calendar icons, but I am not positive. item.hide(); For example, you might want to render a Button widget in the catalog item that does something or navigates to an external URL. var ve = $(variable_map).up(table); Service-now allows you to add roles to any variable in the system for this purpose. btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. I have found a way however to enable client side scripting on all ui actions, this also works without modifying the OOTB form widget. Would setting the service catalog property which initiates auditing of variables contribute to the problem? }. You could try something like this if you want to use the traditional client script method Workflow decides that how the request item fulfillment will be done from start till end, each any every step or level of the requirement has to be designed in workflow. I have a question with list collectors and the inability to have them scroll in IE. It happens in all browsers. In looking around I found posts around JavaScript that keeping a field as Disabled doesnt allow it to be submitted, so my theory is/was that since the value isnt being submitted, Service-Now is thinking that the field was changed to be a blank or default value. Thats a great addition. Ive updated the code above with the better solution. FYI, Ive modified my client script code above to fix this issue. I actually think theres a much better way to disable these now. I dont have a pre-built script for those. I see that Variables is just text inserted into the Work Notes. Simply take the code from the post and change lines 24-26 to open the incident instead of resolving it. }); Im looking for a way to hide all of the variables that have no value. This is what worked: // remove reference icon from all variables referencing sys_user table Hi Mark, I have modified the code with elmnt.readOnly = true. That icon is not always very noticeable. how would i make it greyed out once clicked? The labels are visibles in the UI Platform. A catalog item was created with a "Numeric scale" type variable. Thought Id share. Locking down variables via business rules, Probably the simplest way of locking down variables on a standard form via script is to create a business rule that checks to see if the variables have changed and then to abort the submission of the task record if they have changed. What must be modified specific to my instance to get this to populate correctly? adsbygoogle = window.adsbygoogle || []; It cant be emphasized enough that these modifications are not something that youre going to need to apply on every form in your system. But if not [Global], I couldnt hide the Back Button. }. }. Looks like the class names on those variable types have changed slightly. We tried the business rule on forum 2498 to copy variables to work_notes and consistently received a warning about Table handling an extremely large result set on the sc_itemOptionMTOM encoded query. If the label preceded a text field or was used alone, the business rule aborted the update no matter what field on the form was changed. I was just thinking if there was a class called header on the top buttons, we can look for any buttons on this form that isnt in header and then remove those. function onLoad(){ Step 3.3: Azure AD OpenID Connect. Hi Nathan, thanks for the post, very handy indeed. If you just need to disable one or two variables on a single item then this is probably the best scripting option. Ive used the client script code provided and it is still resetting my date variables. The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides.
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