Are you not going to be going on Sundays? And a lot of times, they just sort of get stuck, right? Ive built and sold my own car washes, and as a Sonnys distributor, Ive helped other owners build and operate their car washes. Mohammed is considering whether he should either: Which option do you think Mohammed should adopt and why? And I didnt know a lot about small business; I didnt know a lot about how to manage people in that environment. Are you not going to prep? So first thing is you had your washes; you sold those. So, youve got to make sure if youre hiring a site manager, that they believe in training, and theyre going to execute on training. If you are considering a specific project and wish to identify the stakeholders involved (Mathur et al., 2007), you should consider those who: Think of an urban WASH project you know about. Bachelors degree in business, marketing, communications, or related field; alternatively, equivalent relevant and progressive experience. Project and budget . Here's how to get started. Some may be influential in the organisation or community in which they operate and hold official positions. But, you know, Jolt is another one. And so, you hire people that have got varying skill sets, but one skill set that most managers dont have is the wherewithal to sit down and write a policy and procedures manual, or to sit down and figure out how to manage employees effectively in such a way that youre getting the very best out of them. David is an icon in the car wash industry. David 8:50Yeah, I was the managing partner. As youve looked at some tools, do you have any advice on remote management tools? They want to feel like theyre successful, theyre useful. And he talked about culture. Bills not going to fit in here. Because what that told me, first of all, is there was a strong enough culture amongst the existing employees, they werent going to tolerate somebody coming in and not following the standards or following the culture. Step 1: Write your business plan No matter the industry, opportunity, or location you have in mind for a new company, you have to start with a robust business plan. Stakeholder mapping can help you fully understand a situation and see the relationships between the stakeholders and their role in the project or programme. Stakeholders typically have an interest in the business and its actions Examples of stakeholders include Employees Customers Creditors Management Supply Chain Owners Local community And the list goes on. So, one of the advantages of buying a franchise is you typically get all this. Absolutely. The car wash industry is the same and therefore has brands that are quite popular amongst all stakeholders in the industry. Mobile app as a platform for safe and secure transaction. But if yours is staffed by attendants, then consider your demographic and figure out how you can ensure that . And sometimes thats a little different than the way maybe the ownership was to run, so, when you when you hire a site manager, they have a lot of different skills, right? Imagine you are working on a project to build a new public latrine block at a market place. You can earn good profits from this business. The family would be in group A: they have a high interest in the success of the initiative but have little power. JT 13:35Talk a little bit about that. And Ive got a lot of things I can learn and those skills that Im learning are going to translate into me becoming an assistant site manager, a site manager, or even if I dont stay in the industry, Ive got some really good customer service skills, or Ive got some really good mechanical skills. The underlying principle of stakeholder engagement is that stakeholders have the opportunity to influence the decision-making process. David 26:41Yeah, the one thats pretty common nowadays is youve got to have really good video systems to see whats going on. Stakeholder engagement improves communication and leads to better understanding. David 18:15It makes such a difference! Car-wash stakeholders come clean about what to . Im excited about it. If you have a fully automated car wash business, you can probably remain open around the clock without any problems. objectives (what are you trying to achieve?). Wash water recycling systems can be owned and operated on-site by transportation companies, contractor-owned and operated at the fleet owner's site or airport using mobile units, or stationary systems located at the contractor's facility. Toward the end of my car wash career, I started emphasizing employees, because when I realized if I emphasize employees, the other two tend to take care of themselves. They include: Printable page generated Monday, 1 May 2023, 09:55. And I was traveling quite a bit, my kids were getting into high school, and I thought I didnt really want to travel as much anymore. JT 37:34Well, David Begin, thanks again. I opened my first express Washington 2005. With this acquisition, ICWG will grow to 29 wash locations in the state of Tennessee and 9 locations in the Nashville Metro Area. I always talk about exceptions. And thats an example of a great work culture, right? How do we train you to sell unlimited clubs? So I was heavily involved in the business. In this article we go through, step-by-step, all the different sections you need in your car wash business plan. There may be people in your community who find it difficult to come to meetings, for example because of their work pattern or because they have a disability. They have to have a lot of different skills; theyve got to be good with customers, theyve got to be good with employees, and theyve got to be good with equipment. So if they come in, and it just seems haphazard, it seems like well, we have an employee manual. Effectively communicates and collaborates with Splash In Director and key stakeholders across the organization. Or how do we train you to be good with customers? The NGO coordinator promised to cover all the project expenses and advised Ms Genet to design a development structure on a nearby spring called Tsebel. Your business plan will help you start a car wash as it will have all the necessary information, from the smallest details of the business to the exact cost of setting up your car wash. A good business plan will help you do things smoothly and in order. There has also tended to be separation between projects to improve water supply and those related to sanitation and hygiene. Look back to Section 4.1 and see if you can find it. However they still expressed their concerns because they felt the scheme was abusing holy spring water. And I was one of those individuals that invested my own money. The podcast focuses on how to build, scale, and ultimately exit within the car wash industry. Take all the friction out of the process, right? What kind of stakeholder does Saskia represent?, China's One Child policy resulted in an imbalance of males to females in the country. And so, sometimes its good for all three, sometimes its just good for one, but being able to explain why its good for them, I think is important. Step 3: Write Your Business Plan. They have little power and are unable to participate fully in the community. If youve got a place for him, hes going to be a rockstar. Yeah, we sold three. But I didnt put a ton of thought into it. You know, I just had this attitude about them that was not serving anybody. JT 0:01Welcome to Scaling Car Washes. So they can find out: okay, we know we dont have the water pressure we think we do, or somebody changed the dial, and were now putting three times more chemical out there than we were originally doing. What important steps did Ms Genet ignore while planning the scheme? You manage the standards, and you get exceptions to let you know when things need to be addressed. JT 12:55You know, one of the advantages of owning your own car wash and actually working in your car wash is you see it from that level, right? And theres been just a lot more intellectual capital behind how do you scale a business. Colin's Car Detailing case study PESTEL analysis includes macro environment factors that impact the overall business environment - Political, Economic, Social, Technological, Environmental, and Legal factors. And its just, you know, if youre an owner out there, and youre trying to say, how do I make a great team? David was the founder of Carwash, the podcast and is a frequent speaker at carwash association conventions and events. Are you going to prep? Im using the technology as a manager to make my choices, make my decisions on whats got to get done, on whats got to get done when? They say, Hey, I want to offer you a job! You never know where your next opportunity comes from. What additional efforts could Mohammed make to help the community understand the benefits of using bone char? The politician would be in group C: they have a large amount of power but little personal interest in the initiative. Whether its at my car wash or someone elses, I want to make you the very best that you can be. Listen in to hear David Begin share what hes learned over the years. We will take a standard policy and procedures manual for car washing and customize it to your specific how you want to run your business. As a result of this fragmented approach, there have been gaps in communications with stakeholders and some have been left out of the planning and knowledge sharing in a project. And you know, I loved on them. Because I agree with what you said, which People want to do a good job, right? And I think thats what a lot of people are seeing now. Obtain a business license from your local municipality. Youve got to have ownership or operational management, overseeing the car wash. And so you got to make sure things are getting done the way that youve decided that you want to get it done. Because, otherwise, youre constantly in the business. In October 2020, ICWG acquired Sudsy's Car Wash, a center with three locations in Nashville, Tennessee. However, even within the car wash target market, different people have different reasons for going to the car wash. Understanding these reasons is how we can segment this market and use different marketing . You are preparing a plan to engage stakeholders in the project. In Study Session 4, you have learned that: Now that you have completed this study session, you can assess how well you have achieved its Learning Outcomes by answering these questions. Its just They use a lot in college now. I always kind of winged it, and in other careers I was okay with with winging it to some extent, but I couldnt wing it in the car wash business, and I sort of hit the wall at two car washes. But you bring up a great point, which is that technology is becoming a bigger player in the operational part of the business. In urban WASH schemes typical key stakeholders include the users and beneficiaries, the people responsible for the scheme (for example, local sector officials, service providers), and people who may be negatively affected. David 37:05Yeah, weve got weve got our website, carwashOS.com, if you want to go check it out. I mean, I loved the car wash industry. So, make it easy for them to do their hard job. Some stakeholders may support the decisions, while others may oppose them. JT 8:35So was this your job? Assuming a customer spends $10 on average, your break-even is 2,440 customers per month, or 81 per day (assuming 7/7). I didnt know how to manage people were you. So, you know, lets just say youve got a new hire class. And youre going to create that engagement. In stakeholder engagement, the stakeholders have the opportunity to influence the decision making. Stakeholders include the people and groups affected by a company's business activities. Our target customers are generally wealthy thus they will not mind spending some bucks each week to have a quality car wash. What do you want your uniform policy to be? I had good employees, but I didnt know how to motivate those employees. Primary stakeholders are central to the organisation's purpose. This is exactly what youd like to cover. What is the difference between communication with stakeholders and engagement with them? And so you kind of get a version of what you think youre getting a lot of times when you hire a manager, but youre not getting a methodology around that. methods (how will you put the plan into action?). But, I hear a lot of good things about Jolt. When an exception pops up, were trying to figure out how do we make that not an exception so that were not constantly dealing with these, because all they do is cause chaos. So theyre being told, what are the exceptions? David 36:16So yeah, I agree. We came out of the gate with unlimited car washing. We provide: High-tech products geared for fast turnaround and low manpower requirements. The purpose of stakeholder mapping is to analyse the relative power and influence of different stakeholders and relate this to their level of interest in the scheme, project, programme, etc. JT 31:07Thats a great point. Cross-disciplinary communication is also essential because many complex WASH problems require more than one source of information to solve them. But its hard, right? But I was struggling operationally, I mean, I was one of those people that really didnt know how to run them. And theres employees who are interested in growing having good fun place to work, growing their skill sets, looking for advancement, things along those lines. Have you ever used Kahoot. You know, you went from one to I think you sold what three or four? Community and stakeholder consultations are crucial for the success of any new scheme. The emphasis on meeting shareholder, or owner, expectations for high profit has been . The target market for a car wash includes people who have a need to keep their car clean but are not willing to do the work themselves. Meet regularly with key stakeholders (clients and board members . So I think theres three segments of really good car washes, and I think one of them is you find employees that want to be engaged, right? And it usually, again, were just trying to react to that. The carwash business can fit a wide range of owners, from a retiree looking to invest a pension to a private equity group with multiple carwashes in its portfolio. Wills Group is a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. So these programs we developed are for new investors and existing owners who maybe could use some operational help. If I were to invest in making a passive income from a car wash, I would start looking at the existing washes that are for sale. Its good for you folks, the employees, or, in some cases, its good for the people that invested in this car wash, you know? So, if this thing didnt go, it was going to be my house, and my retirement funds, and everything else that disappears to the bank to pay off the note. General car wash industry knowledge is a strong consideration Proven use of analytical computer tools and models is a requirement with a strong focus on Microsoft products. However, in many instances this is clearly not the case because they have proved themselves able and willing to help bring about change that will improve their living conditions (WUP, 2003). So, you, as an owner, are probably going to have the highest standards that there are, right? JT 32:55And to be proud of what theyve You know, so if they are managing a single location there as a site general manager, then make their site the best site that theyve been to. Or what are some things that an operator can do, in your opinion, to help kind of create that engagement and that long term commitment from your employees? These could be local community representatives, municipal sector offices (for example, water resources, health and education) and development partners including donors, non-governmental organisations (NGOs), community-based organisations (CBOs) and private sector groups. I built my first car wash in 2002. The use of water in the case of touch-free car wash And if you dont, theyre going to tune you out. I came from the restaurant side and owned a bunch of restaurants. But I think, and you were talking about this, but as you invest back in your employees, and they really feel like youre invested in them, and that theyre a part of that, right? 7 Tips on How to Write Effective Vision and Mission Statements for Your Business Plan 1. In-bay automated systems use around 3,500 gallons of water a day. And you just got to sit down with somebody whos probably done it before, like us, and just say, Okay, this is what we want to have, this is what we want to have for our employees. This is what well want an employee to do when theres an employee conflict. So, I always tell people: prepare for that opportunity. So go check it out. 5+ years of multi-unit company-operated sales and management experience. keep the technical details of the use of bone char a secret because of its religious and cultural sensitivity. Have you considered how systems and procedures can really help strengthen your car wash business and ensure the satisfaction of your stakeholders? And I think technology, like learning management tools, are extremely important in the car wash business to allow people to do online training and watch videos and take assessment quizzes once theyve done safety training on like, electrical safety, making sure that they understand the major components of electrical safety. 11 Steps To Starting a Successful Self Service Car Wash Business: 1. JT 1:05Absolutely. How much profit can a car wash make? This assumes 40 cycles per bay each day. And you know, I loved on them. 4 car wash strategies to help you clean up sales. And youre going to end up on a rotation on the treadmill of employees. Car Wash Equipment Market 2023 Size and Share Analysis Report 2030 - MarketWatch Apr 28, 2023 (The Expresswire) -- Pre and Post Covid Report Is Covered | Final Report Will Add the Analysis of. And so, I started pouring myself into managing employees, hiring operational managers who are really good at managing employees. Marketing costs: $10,000. If you can do 15 car washes 250 days a year (3,750 total) at $10 each, you'll have $37,000 in annual revenue and more than $20,000 in profit, assuming a 55% margin. What are your hours of operations? They want to be happy at their job. The following graph below outlines the pro forma financial projections for Eco-Clean Car Wash. And good employees like good culture. I mean, Ive had a few employees Ive got a car wash I consulted up here in Colorado thats got one of the best tunnel loaders I think Ive ever seen in terms of engagement. What is So, somebody whos only got a handful of units Im kind of taking a few steps back to our conversation earlier, but how do they give somebody a path? Because, you know, some of these are expensive. And I saw them as my allies; I saw them as my assets. How integrated to the operations were you, David? We think those things should be online as well. Read up on Vision and Mission Statements The first step is to prepare for the task of putting together your vision and mission statements. They say, I dont have any idea what I want my uniform policy to be. So I think technology enables us to scale at a much different rate and manage remotely better. Some less obvious stakeholders may be excluded from the usual decision-making processes; this should be avoided. And it was much easier to create car wash number three that was to create car wash number one and number two, but there was a lot of pain associated with it, too. You can contact AJ via email at info@MyLoyaltyApps.com or text (559) 284-1919. Through working together, key stakeholders can identify common concerns, develop common goals and reap the benefits of the impact of a WASH project. However it can present challenges that need to be understood and overcome. Below are some of the well-known brands in the car wash business industry in the United States of America; Mister Car Wash Autobell Car Wash Wash Depot Goo Goo Express Wash Inc Blue Beacon International Boomerang Car Wash And what were the keys for you? The proposed scheme uses chicken bone char to reduce the amount of fluoride in water supplied from two boreholes. Its just amazing what they can be told or whats happening with motors tripping, or equipment thats not on, or pressures that are not happening anymore, you know, at the chemical dispensing systems. JT 19:22So what are some tools Like, you know, weve just started using a system called Trainuel. Do the very best you can, whether its with me, whether its with another car wash, or whether its with a billionaire customer thats driving their car through that wants to hire a rockstar employee, that could be your next opportunity. JT 36:49Well, David, thank you so much for taking some time! Stakeholders are parties that take interest in a specific company, often for financial investment. Complete set of equipment ready to start business immediately. You know, something that my car wash mentor told me, which I never forgot, he goes, When you hire somebody, theyre still interviewing with you. Wash prices will vary, currently $5.00 to $8.00, depending on the options the customers selects. JT 33:07So that theyre proud of it. You want to watch a lot of cars. Right? But the force of the brushes can damage side-view mirrors or antennas. Car wash businesses have become a need now, and even not everyone has this much time to clean their cars and therefore, they prefer to was their cars by paying someone for this. A good business plan consists of six key components: Executive summary; Business description; Marketing; Managers and employees; Operations and location; and Financial projections. I didnt give them what they needed to be successful in their jobs. David, welcome. And it sounds like, you know, you agree from your experiences, which has been just always doing the right thing for the people. Each of these groups have an interest in facilities being developed and hence a stake in the project. It can also encourage a culture of innovation and learning, which enables participants to make better-informed decisions. Youve got to find the right people, and any tips that you can share with people on how you hire that right person? improve decision making and accountability. Sometimes, new stakeholders may emerge during the lifetime of a project. Soft-touch washes offer a more thorough cleaning. It is important to identify all stakeholders from the community including women, children and marginalised people. have unique knowledge related to an aspect of the project. JT 22:18I think weve started using Maintain X. I cant give a glowing review on it yet. And then a lot of times theres an investment that takes place, too, right? And what was it So, as you were building those, how did you get in? I just am a big believer in online maintenance systems. So weve got one already written, and well say, Well, based on our experience, these are kind of the best practices that people go through when it comes to uniforms, and making sure they get the uniforms back and making sure people are in uniform. And so, theyll say, Okay, that looks great. And so we just incorporate that in there. I always had For years, I had an adversarial relationship with my employees. Introduction: The case of "Doing Business in Brazil after Operation Car Wash" involves a series of challenges and risks that foreign investor face when doing business in Brazil. Mohammed understands that the use of bone char is the only option available for treating the water but is concerned that the community may not accept the treated water for religious and cultural reasons. Marginalised people are those on the edges (margins) of society who are treated as insignificant or not important. But then theres no real follow up, theres no training, theres no investment into their career, its going to be a job. Its the rare exception. This will help you, as a WASH worker, to understand the importance of involving stakeholders in planning and implementing WASH projects in your local context. And if they get excited about it, and they want to be part of it, then youve got a lot of it figured out. They had a certain set of expectations. Titles/Responsibilities: - Global Category Manager, Car Wash (2005-2010) - Category Manager, Nordic Retail Marketing (2003-2005) And I literally had Working with a manager, I finally just literally had an epiphany one day, and I wish I could describe it some other way. As recently as June 2019, private equity owned about 1% of the nation's 65,000 total car washes and 2% of the country's roughly 17,000 conveyor-style car washes, according to data from one of the industry's dedicated brokerages, New York-based Car Wash Advisory LLC. According to Professional Carwashing and Detailing research, car wash sales reached $5.8 billion last year . So the tools now make scaling so much more efficient. David 11:04Yeah, I think youve got to sit down and decide how you want to run your car wash. Creating a . So thats very interesting, because thats The other thing I would tell people when we used to have a bunch of restaurants. By this route, they can serve as agents of change to their communities. And my management of the process was do it because I told you to do it! JT 33:36Yeah, you know, even stepping You know, kind of getting the right people in is always the key. So they buy in I need systems. I wasnt there to make an easy job. And so I never saw having three to five car washes as a disadvantage, because it doesnt have to be. Learn as much as you can. (SAQ 4.2), 4.4 Explain the purpose and advantages of stakeholder engagement. So what advice can you give people to be able to overcome that? Key stakeholders can be identified based on their relative influence in decision making, their responsibility, their involvement in day-to-day operations, their direct or indirect dependency on the project and their representation in the community. I finally had to go learn how to manage. AJ is co-founder of MyLoyaltyApps, CEO of Great American Carwash and the president of the Central Blackstone Merchants Association. And what it is, it kind of gamifies. There are many challenges associated with community involvement that you might come across when planning and implementing urban WASH projects. And so when we hire site managers, you were, a lot of times, only hiring two out of those three things. I would get super frustrated with them. 1. So, when we offer a policy and procedures manual, we train people on the Policy and Procedures Manual. I know thats probably a lot of what you do in your daily life now. They are a very crucial part of your car wash business plan. So, you know, thats the other reason why I think you want to really protect your good employees, protect your culture, because that solves a lot of problems. Anyway, thats kind of a long answer to your question what technology do I use. Worked in Copenhagen, London, Houston, Oslo, Stockholm, Helsinki and Hamburg for various projects and positions. If such a stakeholder was not involved during the planning stage, then conflicts are likely to be more serious and require resolution. And as a result, right, our biggest player in our space is Mister Carwash with 300 and some odd locations as of today. So talk about that. They offer numerous resources, including industry news, research, and educational resources. JT 35:37Yeah, for sure. Well, Kahoot is a way Its a fun kind of a game way that you can put in Say you have 20 questions, and everybody gives out their phone, and you can do it remotely, you can do it together. Tommy's Express has been in the car washing business for more than 50 years. Direct use of the groundwater for drinking will cause serious health problems for the community because of its high fluoride content. Others may be affected in the short or long term by the outcomes of the project. And what I want from you is to invest in yourself, right? I think were just now starting to use it. Also Read: How Can Bharat QR Code Help Your Business . A lot of it is more reactive management, as opposed to, you know, a system and process driven environment that allows you to be a lot more proactive. With the right location, good marketing, and top-notch service, you can draw in numerous customers who need their cars washed quickly, efficiently, and at a good price. Engaging stakeholders helps to improve decision making and accountability and ensure sustainability of WASH projects. Use 'Print preview' to check the number of pages and printer settings. car- wash system. Because theres really no such thing as a bad employee. Stakeholder engagementis the process by which the organisers of a project involve the stakeholders so they can influence its decisions and implementation.
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