I never signed or agreed to anything. Installation was efficient and Im seeing anticipated savings on my electric bill. Systems come with a 25-year, legally binding power production guarantee, along with warranty coverage. >> The Customer Service Support Specialist is ultimately responsible for leading and handling all escalating customer calls as well as ensuring a best in class customer experience. In this post I will show you what steps you can take on your side to stop these solar telemarketing calls once and for all. It is so freaking infuriating. 2008. endobj ADT Solar offers a Price Protection Guarantee to refund the difference of a lower quote from another company if that company offers equal products and benefits. The company completed its acquisition of Sunpro in December 2021 and rebranded to ADT Solar. /Names 6 0 R SunPro has actually been sued before for allegedly spamming people with phone calls. In 2021, ADT purchased SunPro, transformed it into ADT Solar and started to expand its territory. Run around, if you like getting the runaround, being lied to, ripped off and ignored. On November 9th, 2021, ADT announced its intention to acquire Sunpro Solar for approximately $825 million in cash and ADT stock. << /DR 3 0 R 15 0 obj They left the job site very clean and he city inspection was conducted before the crew left the site. Beth R. This company gets stuff done! This profile has not been claimed by the company. /BBox [0 0 79.747 17.334] Signed up for installation with ADT Solar June 2022. Even if that works out, we still have a bunch of equipment and holes in the stucco of our house! One of the best decision I've made. After 9 months and no movement on the project I decided not to sign at the increased price. Defendant shall file an answer to the Amended Complaint within fourteen (14) days of this Order. DONATE NOW! /Q 1 Do NOT use this company Please download the PDF to view it: Download PDF. 4 0 obj It is a bit of a process getting solar panels but once the final inspection is complete the electricity bills are DRASTICALLY reduced. They work by absorbing sunlight and releasing electrons. << How Much Does A Home Security System Cost. 4) Spam calls. ADT Solar offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels dont perform as expected. Contact Information 233 General Patton Ave Mandeville, LA 70471-8701 Visit Website (985) 882-7200 Want a quote from this business? This will hurt their business reputation and make it harder to gain clients in the future. Can't get them to call me back or fix anything. They have no control of when you start paying on the loan so, please be aware of those sales tactics. /Kids [17 0 R 18 0 R 19 0 R 20 0 R] /Helv 36 0 R It can get your system up and running in several weeks. /Annots [] Brands include LG, Enphase, Outback Power and Unirac. My wife and I are on a fixed income. /Type /Catalog 14 0 obj Read our Newswire Disclaimer. To estimate how much solar energy your home needs and how much solar panels will cost, use the National Renewable Energy Laboratory PVWatts Calculator. All rights reserved. /CropBox [0 0 612 792] When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This site does not include all companies or products available within the market. It took nine months from the time I first requested the additional panels until they were finally installed on April 21, 2023. Have you answered a dubious call and can you confirm that it is e.g. Below are other components and features of ADT Solars solar system: ADT Solar provides three options for purchasing your solar panel system and battery backup: Homeowners qualify for a federal tax credit equal to 30% of the price of their solar panel system. What they left out was that amount does not come all in the first year. ADT Solar offers comprehensive warranties and system monitoring to help support customers once their solar energy system is installed. The announcement by LG, Sunpro's preferred provider, that it would no longer make solar panels injects some uncertainty for the company going forward, but ADT Solar might make sense if you. Some companies might roll solar tax credits into their savings estimates. ADT Solar systems come with a 25-year labor guarantee, 25-year power production guarantee, 25-year panel module performance guarantee and 25-year Enphase microinverters guarantees. << 20 0 obj Solar genuinely helps homeowners save money on electricity and help the environment. | Espanola, New Mexico /Kids [48 0 R 49 0 R] Though ADT Solar isnt available in all areas, the company offers services in 22 states and has performed over 18,000 solar installations. Kathy Kuhns What happens to solar panels after 25 years? Telemarketing is defined as: the marketing of goods or services by means of telephone calls, typically unsolicited, to potential customers.. >> Sincerely, Nathan Digital Manager JH Jenny H 1 review CA Apr 26, 2022 Do Not Contact this company Do Not Contact this company, they will harass you every day! >> ADT solar is a complete joke. STAY AWAY FROM ADT SOLAR. [The] project manager sent me a copy of the contract stating I owed $3,000 for canceling. /Resources 55 0 R 2023 Forbes Media LLC. (0.00) Tj The calls from SunPro came from (727) 223-6405, (727) 228-1754, (352) 353- 0514 and (352) 353-0505, out of Clearwater and Archer, Florida. Many people have been burned from these shady tactics stated above. These are used to get an impulse buy from the customer to secure the deal. I will agree with a lot of the other reviewers that said this company employs a bunch of liars! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. My letters were either ignored, or resulted in unsatisfactory responses. SunPro's solar panel system and installation generally range from $11,000 to $33,000. >> EnergySage. << I agreed to the several thousand dollar price increase then several months later they said the Prearranged financing though ATD's financing partner expired because they didn't get the job done in time. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act. Also I did not do my due diligence and ask my accountant. endobj Well guide you through the process. /Fields [] Get Estimates from Solar Experts in Your Area, honest, objective, and independent reviews on home products and services. I wouldn't even give 0 stars!!! endobj ADT Solar relies on the solar equipment manufacturer Enphase to offer 24/7 solar monitoring services. /TU (Total fee) In the solar industry, many telemarketers employ certain tactics to get an impulse reaction out of you. << Finding a solar company means doing thorough research. 5. They also state that if you receive an unwanted call after 31 days from registering on the do not call registry, you can report it here. Everything got laid out for us and we're very interested. They then charged me thousands of dollars to have the panels taken off and put back up. The company has racked up a number of Better Business Bureau complaints, and our lawyers are experienced with helping consumers whove been treated badly by solar installers. No subcontractors or flash in the read more. Our star ratings are based on a range of criteria and are determined solely by our editorial team. If youve had a problem with SunPro Solar, you have legal rights. | 03/15/2023. ADT Solar also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices. Well start sending you the news you need delivered straight to you. L Willson Solar panels require little maintenance, needing routine cleaning a couple of times per year. % /Parent 19 0 R Sunpro's chief executive, Marc . 4.5/5. It has been a long process with the electric utility provider, supply chain, and personal shortages. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. ADT will acquire Sunpro for roughly $825 million, including debt, in a combination of $160 million in cash and 77.8 million shares of ADT stock covering the rest. They told me that the easiest fix was for me to go out there myself and turn on/off the main box. SunPro Solar has established itself as one of the top solar installers in the country, and got even more backing when it was acquired by ADT in 2021. The solar company isnt going to do it for you. ADT sells security systems for 1500-$3000 security systems. Learn about our Methodology of the SR Expert Rating System. They said our tax credit would offset this payment. And most states also allow you to sue for fraud or other unlawful conduct. My review starts with SunPro Solar and moves into ADT Solar. There have been reports of falling for this trick and have a salesperson dressed up as a utility representative showing up at your door to conduct an audit or inspection. And with solar systems backed by a 25-year power production guarantee, you can rest assured knowing well be here to take care of you and your system after your solar installation is complete. Antonio v. Sunpro Solar, Llc - 1:18cv422 Now to get new contract it's $100,000 more. /S /JavaScript Fla. 2021) Court Description: ORDER denying 13 Defendant's Motion to Dismiss. BBB Business Profiles generally cover a three-year reporting period. New cases and investigations, settlement deadlines, and news straight to your inbox. Use bait and switch methods for solar installations. We do not present information about every offer available. endobj >> >> With the cost of solar panel installationdecreasing over the past 10 years and government incentives awarded to solar panel owners, solar energy has established itself as a viable alternative power source. Gonna have to hire a lawyer. Some customers have reported that their panels were installed by SunPro improperly so they couldnt actually get any sunlight (and so they didnt work at all). Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Sunpro Solar, a leading provider of residential solar energy in the U.S., officially becomes ADT Solar, expanding access to safe, smart, and now sustainable homes across the nation. This is a multi-location business. Thank you for expressing your concerns with ADT Solar. Read on to learn how you can stop solar telemarketers from contacting you! 7) Panels positioned so they cant charge. in Solar Installation. Feel free to contact us by click the button below to request a free consultation! Not sure the way they do their financing is ethical. ADT Solar doesnt outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring. The Forbes Home editorial team is independent and objective. /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R] /Subtype /Widget Some homeowners will lease solar equipment, but those who do cannot claim any tax credits or incentives. 3 3 73.747 11.334 re You can register by visiting this website, or you can register by calling 1-888-382-1222. They are also going to offer you the 30% tax credit which you have 5 years to claim but they expect you to pay that 30% interest to the borrowing company within 6 months if you want to keep your interest at 1.9% as they will start you at. | Plattsmouth, Nebraska Worse financial mistake weve ever made! | Norfolk, Virginia Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. 23 0 obj Suite 1011, Atlanta GA, 30354, 4415-4417 NW Urbandale Drive, Urbandale IA, 50322, 4417 NW Urbandale Dr, Urbandale IA, 50322, 1872 Brummel Avenue, Elk Grove Village IL, 60007, 920 South Spring St. Suite 2300, Springfield IL, 62704, 8124 Bunkum Road Building C, Caseyville IL, 62232, 1927 S West Street Suite A, Wichita KS, 67213, 200 NE Missouri Rd, Lee's Summit MO, 64086, 4625 Lindell Blvd Ste. While it is economically smarter to go solar sooner than later, you still have throughout 2019 to get the maximum tax credit for going solar. The company also provides full-service installation, including financing options and roofing repair. Since that time, the company has become one of the biggest residential solar installers and one of the most respected. Kneupper & Covey PC is a Georgia Professional Corporation with offices in Georgia and California. Those go to the lender. BBB reports on known marketplace practices. All I can say is DON'T USE THIS COMPANY!!!!! /Type /Pages The negative is that pushy telemarketers utilize your phone number to pitch sleazy solar offers and deals. 3 0 obj I received at least a weekly update from Tateona Henderson (my assigned project leader) so always was aware of where the project stood. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. << /W 3 ADT Solar sells solar panels and handles permitting, installation, inspections, electrical work and grid connection. /Subtype /XML If it is a human calling you, say Please put me on your do not call list or do not contact me with unsolicited offers. This will communicate clearly to the sales person that you are not interested with the proposition they are making. They dont have an adequate process in place to ensure the financial settlement is complete and accurate. Third party apps such as robokiller, while there are many apps that serve as a blocking spam calls on the app store market. SunPro earned the number two ranking in 2021 from Solar Power Worlds Magazine in a list of residential solar installers. /Subtype /Form I turned the whole mess over to ADT customer relations. /F1 52 0 R If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 3. According to SDGEs website the energy company will never proactively contact customers to get their credit card or financial information over the phone. This has led to a decrease in public trust in the solar energy industry. They also stated that the earliest they could send a tech was 3 weeks. endobj Qualified customers can finance a ADT Solar system with $0 down, but you can also obtain a solar loan or pay upfront (solar purchase). | 04/18/2023. I dont think Venturer knew that Sunpro had recently been [acquired] by ADT Systems. Cindy. They simply want to push you off and not fix the problem! The only Solar Company in Florida dedicated to the best value and performance to the customer. 26 0 obj ADT Solar claims its solar power systems can last up to 50 years. /S /S If something like that happens, its not something minorif you cant even live in your house because the electricity is out, then you deserve compensation for it. We can take a look at your claim for no charge and see if well be able to help. endstream >> I went Solar a couple of months back, the whole process has been great, everything was done on a timely manner and the workmanship was second to none, my Solar Specialist StanleyGonzalez was very knowledgeable and was involved through the whole process. There are significant upfront solar panel installation costs, which could mean you need some financing. Thanks for the money, enjoy your nonworking system. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act (TCPA). Around 20 to 25 solar panels are needed to completely power a home using solar energy. and figure out what matters most to you with a solar company. ADT Solar provides microinverters from Enphase Energy . Absolutely do not recommend and advise all to warn their vulnerable family members of their predatory sales practices. Get buying tips about Solar Energy Companies delivered to your inbox. << Having a cellphone has its positives and negatives. You can check out EnergySage customer reviews of ADT Solar and Sunpro on our website. Call (866) 450-1012 or submit your information to get your free customized solar estimate. Solar systems help improve your home's energy efficiency and lower your energy bills. Our customer care team is here to help. The company does not have any review for this year. The 25-year warranty is on par. What's crazier is that just about everybody in my local area is having the same issue. The tax credits are great, but youre not going to see them right away, plus youre going to need to claim them. The company is available in 22 states nationwide. << For starters, Meraki Solar does not have equipment partnerships and instead shops around for equipment. The exact cost depends on square footage, kilowatt usage and the south-facing roofline. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. >> We have physical offices to meet you in California and Georgia. I signed contract with ADT Solar on Feb to add solar panels before new metering NEM2.0 starts in California. ADT sales representative said there will be no problem proceeding so I signed the contract. Some consumers say that despite having a specific timeline promised when the solar panels would be on their roof, SunPro didnt actually deliver. Basically, we have traded our electric bill for our payment on the solar panels, except that when the panels are paid for, we will own them, and still have very little to pay the electric company. /Contents [25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R] I had been assured by people in the company that if the roof was in poor condition in the area that they were going to put up the panels they would give me time to get my roof re-shingled before the panels would go up. 200, Cornelius NC, 28031, 2101 Westinghouse Blvd Units 107 & 108, Raleigh NC, 27604, 38340 Innovation Ct Bldg G Suite 704-706, Murrieta CA, 92563, AL LIC #34822, AL LIC #26342, AL GC LIC#34822, AR LIC #M-9565, AR LIC #0366250719, AZ LIC #ROC323436, CA LIC #1080382, CO LIC #ME.3000415, CO LIC #EC.0101777, FL LIC #EC13001242, FL LIC #CVC57068, GA GC LIC #GCCO006378, GA LIC #EN218028, GA LIC #GCQA00637. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. /AcroForm << My husband and I have made repeated calls to customer service and have also sent text messages with our so called "Account Manager" who by the way is probably a computer because she never answers the text messages, and we have received absolutely NOTHING from them. /JS (AFNumber_Format\(2, 0, 0, 0, "", false\);) Yes, ADT Solar provides a 25-year warranty on labor, power production, panel module performance and Enphase microinverters. They sent out several different people, before we paid them, whom were "posing" as electricians to shut us up and all they did was screw the Enphase up even worse. No one showed up If your roof gets damaged during a solar panel installation, thats negligenceand you have legal rights. Adios sucker! Some companies have been known to say that you will not be eligible for rebates or tax credits if you do not sign with them. Each time the spam calls briefly stop but then resume as before. 7 16 comments Best Add a Comment Many solar panels see a significantpower output decrease within 25 years. What a mistake!! Call or complete the form and an ADT specialist will contact you with a quote. 19 0 obj Telemarketers will use phony names that sound legit in order to trick consumers, such as Go Green Energy Center, Utah Public Utilities Commission, California Public Utilities Commission, CA Green Energy Center, etc. Going solar helps with energy savings in the long run and the satisfaction of taking an active role in helping reduce carbon emissions. Kevin Kneupper (CA Bar No. At SolarTech, we prefer to talk to people that want to talk to us. My husband and I were so excited to become solar customers and play our part for the environment. 1 0 obj /Resources 33 0 R Investing in solar carries some risks since youre committing to several years before you reach a breakeven point with your investment, so do your research before picking a solar company. The acquisition will result in a new nationwide solar brand . We live in Central Iowa and it's looking . An Energy Efficient Mortgage can also finance a solar energy system. Sign up to receive our free weekly newsletter. To support this business model, This, Offers self-monitoring through Enphase MyEnlighten, Monetary compensation for poor-performing panels. Point blank. As you dig deeper, youll want to take a closer look at these things: Around 20 to 25 solar panels are needed to completely power a home using solar energy. Don't waste any time on this company! Solar Ray. /Pages 5 0 R They never told me anything was wrong with the roof and the panels went up. SunPro began business in 2008 and became one of the largest solar companies in the country. Finding a solar company means doing thorough research. ADT chose to partner with Sunpro because they share our commitment to exceptional customer service. We value your privacy. At ADT, were all about keeping you protected. 105. If you have provided contact information, we may reach out to you for more information. Joel Griffin. An ADT Solar Energy Specialist will contact you to schedule your estimate and help you determine if solar is right for you. Dave BBB Business Profiles are subject to change at any time. Doing these steps ahead of time will help you save money and a huge headache down the road. This should be a last resort after multiple attempts of telling them that you do not want to be contacted. I am hoping to find enough people for a class-action lawsuit. But some consumers report that the company isnt all its cracked up to be. /Tx BMC Most of the time they will try to schedule a free energy audit, in-person free solar consultation or some sort of an inspection. Operating as ADT Solar, were creating a fully integrated smart home experience that includes home security, automation, and energy management. Then make your decision. Installation was completed in less than 2 weeks after signing up. /Matrix [1 0 0 1 0 0] Unsubscribe at any time. | 03/16/2023. This is such a fraudulent company that will tell you anything you want to hear. These are endemic in the industry, in part due to the complicated requirements for connecting to the grid. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. If the complaint is valid and approved, the complaint will be publicly available on their profile and negatively affect their business score. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act (TCPA). /F2 53 0 R endobj ADT has entered into an agreement to acquire Sunpro Solar for $160 million in cash and approximately 77.8 million shares of ADT common stock, for a total enterprise value of $825 . No payments have been sent since my Dad passed before they were working for him to even enjoy the savings they promised. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A perfect example is that one section of the solar panels was not working so I called to see what could be done. $Gu\b|y/# N6VB~J7ro5"ceky2ulSuupM:wy^Lj zFR\}X. Read our review of Momentum Solar services and installation to decide if the company is the best solar provider for you. /Encoding 15 0 R This rating is based on the BBBs understanding of how the company handles customer complaints. Thanks & Welcome to the Forbes Home Improvement Community! << ADT Solar is expanding its footprint but is only available in a little more than half the country. >> BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A Customer Relations agent will be reaching out to you to discuss your concerns further. /BS 12 0 R Our system itself seemed to work for the first few months and now we are getting bills from our electric company in excess of $350 per month. | Conway, South Carolina On 9/1 I signed an approval of this project. A link has directed you to this review. 325413, TX Bar No. 10 0 obj The products and services we review may not be right for your individual circumstances. They are non responsive and dont know what theyre talking about when they do call. You may be able to sueor you may have to go to arbitrationbut either way, our lawyers can help you if youre having issues with them. /Rect [487.289 340.998 567.036 358.332] . /Count 9 Your information is collected and used in accordance with our privacy policy. /FT /Tx ADT Solar, formerly Sunpro Solar, was recognized as the second largest residential solar installer in the U.S. by Solar Power World in July 2021. Heres a sample of the companys BBB customer reviews: We had a very good experience with Sunpro. want[s] me to give [it] $3,000. | Los Lunas, New Mexico I'm like that is a whole month of me paying for something I'm not even using what is the going on?? Do NOT trust them SunPro Solar is one of the most successful solar panel installers around and the ADT company acquisition further solidifies the business as a premier installer. Gage is more than capable, the installers were excellent. 1,424. /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] Use a carrier Caller ID application. Verify unknown phone numbers, report suspicious calls and identify spam together as a community. Its transparent purchasing options and A+ rating from the BBB make ADT Solar a trusted provider for homeowners looking into solar. 24/7 monitoring >> The free electrons generate electricity, flow through the solar system, and convert into power that your home can use. << Forcing or persuading customers is not a good way to earn happy customers. April 2023, still no solar and company has started entire process over. How many solar panels does it take to run a house? GABRIELA BONILLA BONILLA LAW FIRM ORLANDO SCAM POSTING FOR A FAMILY MEMBER SCAM ARTIST STOLEN RETAINER HIDDEN FEES SCAM WORST FAMILY LAW LAWYER EXCESSIVE BILLING ORLANDO FLORIDA Find a solar panel installer today! ADT installed panels and battery in 2022 to allow me to file for tax credits. Please note that some reviewers refer to ADT Solar by its former name, Sunpro Solar. Signed by Judge James S. Moody, Jr on 9/23/2021. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Some customers have noticed a decline in service quality during the pandemic, Some customers have experienced permitting issues, ADT Solar customers who refer a friend can be eligible for a. ADT Solar also partners with Buildpro Roofing Specialists who can perform any roof repairs. I wanna get out of this. I have called ADT on three separate occasions to complain about this and Ive been assured that the spam calls from ADT Solar will cease. >> Please note that some reviewers refer to ADT Solar by its former name, Sunpro Solar. What problems do consumers report with SunPro Solar? /HeBo 35 0 R Read more here: Camp Lejeune Lawsuit Claims. /MediaBox [0 0 612 792] SunPro Solar started in 2008 just as solar started to take off. 5. Its after normal business hours, we dont want to disturb you, plus, many state laws say we cant call you between 9 pm and 8 am. I canceled [Sunpro Solar]. /P 14 0 R Is it better to lease or buy solar panels? | 03/16/2023. **Batteries may be purchased as part of your customized solar system. endobj By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs.
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