Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. Do Not Sell or Share My Personal Information. Turned up to the event and was denied entry for invalid tickets. ", "Estou me sentindo ROUBADA!\r\nJ\u00e1 fiz reclama\u00e7\u00e3o na defesa do consumidor de Portugal!\r\nOnde est\u00e1 o livro de reclama\u00e7\u00f5es eletr\u00f4nico de voc\u00eas? So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support. This is something that really condemns Viagogo at the moment, because it is hard to trust a company that is not safe or reliable. There are complaints. Their initial response to my inquiry was that the tickets are often released shortly before the event. Prefer this to be honest. Best Sports & Events Ticket Sites Reviews, Available globally with regional websites. There are far fewer seats available than before the pandemic, as airlines have struggled to return to normal capacity. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. I cannot afford to lose this money. \r\nI live just outside of Portland, Oregon. customers not getting any refund at all. Going to cost to see things there! So, if you need any help, reach out with caution, we did have some customers report of a better experience in recent months and we hope that this trend continues. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. From city breaks to tropical beach vacations and family adventures, this book is organized by month with recommendations for trips that range from weekend escapes to one- and two-week getaways. According to the aviation analyst, the ripple effect comes down to the fact that capacity or supply isn't fully restored yet and is not keeping up with demand. In this series, Lonely Planets team of writers and editors answers your travel problems and provide tips and hacks to help you plan a hassle-free trip. available to the event on their site, From where people bought tickets However, it has still failed to respond to the CMAs demands that it identify sellers, make clear the face value of tickets and warn customers that some venues do not accept tickets from secondary ticket websites. With more than 60 websites tailored to different regions all over the world, Viagogo has become a globally available brand in the span of a decade. The Derby was held on May 7, 2022. The global giant of ticket reselling, Viagogo, recently acquired its most significant rival StubHub from eBay for $4bn (3.1bn) to much PR fanfare. U2 has announced 12 shows at the new MSG Sphere at The Venetian starting September 29. Although they are still the biggest, they have arguably lost the title of best. In addition to their poor customer service, it is also to be wary of their high hidden fees . On the back of a costly long-running investigation that has made substantial progress in cleaning up secondary ticketing in the UK, it feels absurd that these serious allegations raised about viagogo are not being pursued more vigorously. Once bitten twice shy. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. A source close to Viagogo said it had no other connections to Global Experience Solutions. In any case, whenever you do have issues, in order to get a refund from Viagogo make sure to request a written confirmation from the venue and keep a receipt of the new alternative tickets that were purchased, this will help you to prove your case during the refund process. The Advertising Standards Authority (ASA . No problem though\u2026.I already had the proof.". Apr 27, 2023 IST 6 Min (s) Read. We were refused entry to a venue because the tickets were invalid. While airfares have moderated some, they are only slightly lower than last years sold-out summer. Which is cold comfort, since prices seem so much higher than they were during the pandemic, when we all got used to rock-bottom deals. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. For example, there are e-tickets options that can be delivered to you via email for easy delivery, but not for the other options. Just below, you can find some more examples in the event page and checkout page of the same scare tactics used: One thing that is quite frustrating is the long loading time in order to enter the final purchase page, which creates a feeling that there is a long queue for the tickets you chose, recently Viagogo improved the speed of their overall loaders. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. The company has been cocking a snook at regulators since 2015 when the CMA ordered it to display the face value of tickets it was reselling. All rights reserved. The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. Thankfully, Viagogo has a thriving marketplace that allows for some relatively competitive prices on their tickets. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. We only partner with safe websites so that you can be guaranteed tickets. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. I remember back in the day standing in line for tix at the venue before online ticket sales started. Viagogo now claimed it was called the Ryan & Jacob Corporation, and based on 6th Avenue in New York. Manage Settings Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Bruce Dickinson is giving behind-the-scenes tours of Iron Maidens Legacy of the Beast tour, The Command Sisters at City Folk in Ottawa: The interview, Ticket sales for U2s MSG Sphere gig arent going well. but may not be able to get a refund because you overlooked it and it was stated Complete Review. their tickets. Learn how your comment data is processed. refund. This story is flagrantly wrong. Should I buy legit seats as backup? StubHub also enjoyed partnerships with football clubs including Everton and Spurs. Who do you think should fill the drummers slot? Public Service Announcement - NEVER USE @viagogo for tickets. For the moment, though, it might be best to steer clear of Viagogo if you are looking to get tickets to a popular event. All the elements come into play when selecting the best time to visit Grand Canyon National Park. With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. A click of the heels will not take . However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. This proposed divestment was also hardwired with a crucial caveat: whoever bought StubHub International would have to run it as an uncapped resale site and in direct competition with viagogo. Scan this QR code to download the app now. are set by the sellers themselves, not the site. The value of this merger is in North America. If you want to know if using Viagogo is reliable, then read ahead. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. Buying from a secure ticket vendor is probably one of the most crucial factors whenever you buy a ticket to your favourite event. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. I am a student and need it to pay my rent. Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. As a result, these deals enabled Viagogo to offer large amounts of tickets through their network of global sites. Advertisement. Over 2.5 million fans each year trust us to help them get the best deal on tickets. As a result, Viagogo is able to offer an extensive ticket 2- I bought ticket for 76 and have received ticket of 50 value. something that you must take into account if for the unfortunate case that They are known for grossly overcharging by jacking up prices on "limited" tickets. For low-income families, life has only become more expensive. So right now, youve got both people who are prioritizing travel in their lives and people who couldnt travel during the pandemic a combination that is dramatically increasing demand. Viagogo just suggests I relist the tickets, but this would have ripped somebody else off, too. It was an extraordinary amount of money, and with the goal of reuniting viagogo founder, Eric Baker, with the business he co-founded 21 years ago giving him unfettered access into the lucrative and highly competitive North American market. In that case, they might require you to provide them with a proof that Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Heat, crowds even snow. One of the biggest online ticket sellers is Viagogo and in the following article, we will address all of the pros, cons of using their site, and address questions such as: what is Viagogo, how does it work, is it safe to use, what to look for when buying tickets on their platform, how to contact them after you purchased tickets, and much more. This has led to major damage to their online reputation and good name. This time, they were called Sofia Wagner, a Munich-based seller listing thousands of extortionately expensive tickets to UK festivals and arena shows; H.E Events, a Dundee-based business listing thousands of extortionately expensive tickets to live events in the UK and globally; and Ticketing Expert LTD, a business registered to a bogus UK address that replicated the questionable grassroots model pioneered by GES SL. Keep in mind, if you opt for a last-minute ticket to a sold-out show or game, you are taking the chance that the few that are available will be at a much higher price than they otherwise would be. Two test purchases confirmed what we suspected. The Royal Albert Hall says that the shows promoter allocated tickets in PRs row to Amazon, as it was a legitimate agency for the show. Flights to Europe are averaging $1,141 round-trip, 34% more than they cost last year. Despite their negative reviews, they are still one of the largest online ticket vendors in the world and most likely to have the tickets you are after. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. The ticket price is then paid t. we decided to shed some light on a major company who is active in the global ticket It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Why are flights so expensive this summer? 6 Total Score. FanFair Alliance has continually supported the CMAs work to reform this absurd and artificially-fuelled market. At the time of writing, the Ryan & Jacob Corporation is by some distance viagogos biggest supplier of extortionately-priced music tickets, not only in the UK, but also in Ireland, France, Germany, Spain, Italy, Luxembourg, Sweden, Switzerland, New Zealand, Australia and many other territories. You've paid Viagogo so it's on them to try to help, but of course they aren't actually supplying tickets so it can get a bit messy. Whats even worse than the high booking fees is Viagogos hidden fees. The options will pop up and you can choose what you were looking for. Its my favorite time to travel anyway, as its usually cheaper and less crowded. The CMA is also concerned about the countdown clocks that hasten customers into a transaction before theyve digested the small print. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. For more information, please see our Once you manage to pass this loading page, you will see some more scare tactics and somewhat of an unorganized page. there are higher prices, the more outrageous sellers are often unable to sell And then RM270 for Aurum? The reason viagogo is more expensive is becasue they charge a percentage fee, so if i was selling and set my ticket price at face value, i would actually be losing money as viagogo take a cut. Viagogo Review: Legit, Reliable or a Scam? And where are H.E Events? The second investigation, by Shari Vahl at BBC Radio 4s You & Yours dug even deeper, holding the identities of Sofia Wagner, H.E Events and Ticketing Expert LTD up to the light. A Few Pro Tips on Buying Tickets From Viagogo. We were able to purchase tickets directly from Churchill Downs.\r\nThey only refunded my money after I issued a dispute with my bank. The companys full name, according to a well-placed source, is Global Experience Solutions. What's the best way to explore a new city on the day you arrive? In short we dont want to lose out on something that we will like, such as popular football tickets. You can reach all of these options by clicking on the green search button, without entering any key terms and you will reach their Advanced Search page where you can type in multiple terms to search by. Events and Ticketing Expert LTD were all bona fida sellers with a good track recordincluding successfully fulfilling orders. The spokesperson then added, we take allegations of the misuse of our platform very seriously and take action to remove listings if necessary.. At one Barcelona event, Ryan & Jacob are listing 6 x 21 tickets for 32,528 each. You can use their site in multiple languages according However, rather than act on this evidence, their repeated response has been to roll out a confused and Orwellian PR statement: The CMA takes any allegations of breaches of the court order secured against Viagogo very seriously and will not hesitate to take action, including court action if necessary, if we find that Viagogo is failing to meet their obligations under the order. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Can I find the tickets that Im looking for on Viagogo? Next step\u2026legal action. It would be an extinction event for their respective UK businesses. Filtering what is happening in music to save you time, money and effort. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Hes also known as a musicologist and documentarian through programs like The Ongoing History of New Music. While airfares have moderated some, they are only slightly lower than last year's "sold-out summer.". All our prices are live and transparent giving you the best ticket prices. (modern). Clint Henderson: You are not alone: prices have spiked this summer for many destinations, and are likely to remain elevated for the duration of the season. The seller here, gave a false signature for delivering the tickets, and so Viagogo are refusing to give me a discount. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Is Stubhub Reliable? Furthermore, buying tickets from different regions of the world is made easy, this is one of Viagogos main advantages, it is quite common for tourists and for people who are living abroad in countries such as Australia, Singapore, Germany, France the US to buy tickets to live events on their site. Back in March 2021, on the back of research collated by FanFair Alliance, The Guardians Rob Davies reported how viagogo was participating in the listing of tens of thousands of tickets for shows at small-scale grassroots events across the UK and Europe. Tickets for U2s Sphere shows in Las Vegas are expensive. RT @mdotbrown: "So I said if no one is gonna lose then why are these tickets so expensive? The consent submitted will only be used for data processing originating from this website. The seats are automatically confirmed when purchased, From the reviews of Viagogo, their customer service is something that definitely needs to be improved. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Home - Ticket Site Reviews - Is Viagogo Reliable? It's not that I walked across the street to Churchill Downs. I'm guessing these teams were the round file because I received no response from anyone. 01 May 2023 | Rotherham, South Yorkshire, Compare all the best ticket sites in one simple search. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. There are two types of ticket agent: Primary and Secondary Primary agents have a direct contract with the event organiser. Another helpful tool that helps you search for tickets on the site is their easy to use search bars, where you can search for tickets by a specific event, team name, performer name, city and venue name. GES SLs listings were speculative. money back if things go south. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. Viagogo does not have the greatest record with regards to Asia and Oceania flights are even more expensive, at $1,784 and $1,717 respectively, according to Hopper. Until then, viagogo and StubHub were compelled to operate as separate businesses. Interestingly, the increased consumer demand for travel has made up for reduced business travel, which has not returned to pre-pandemic levels. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. However, there are limits to our powers, and we are not able to investigate allegations of matters such as serious criminal fraud, which would be a matter for the Police.. Aren't Kpop fans taken advantage of enough in Malaysia??? This is fair, considering that you wouldnt be Until recently, the final cost price of a ticket, including Viagogos fees, did not appear until the completion stages when customers were about to pay resulting in some overlooking the total. Viagogo ticket reviews UK show some angry customers not getting the guarantee they were promised, and not getting enough help or care from their customer service support. able to get tickets to your events without sites like Viagogo. Remarkably, its the second time this year viagogos operators have been shamed into stripping great swathes of touted inventory from their UK site. U2 has announced 12 shows at the new MSG Sphere, In honour of the passing of Harry Belafonte, heres the drum-off he did with Animal from The Muppets. For one, there's a lack of planes. We also believe that other fake sellers continue to operate across the platform. With that being said Viagogo recently has made some improvements to their transparency and have improved the customer support in most regions so we do hope that this pattern will continue going forward. All of it adds up to higher prices. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Look for e-tickets and instant download tickets, these tickets will usually be delivered early on, in the more details on the tickets that are listed the better, look for Row details, special notes these are good indications that the tickets are already in possession of the seller and are ready to be shipped. And, by the way, were not going to call the Police. there is an issue. Domestic flights remain high, too. The venue will check for ID, and the name on the ticket doesn't match my name. (I recently priced a ticket to Rome for June and got sticker shock when it came in at $2000for coach!). However, we believe the bulk of funding actually came from a complex of loans, and two VC funds: Bessemer Venture Partners and Madrone Capital Partners. I've heard a lot of horror stories but I also know that some people haven't had issues. #viagogobignono, #Africa wake up! Out of desperation, I found the tickets I wanted on Viagogo for a little bit more than what's advertised on Ticketmaster, and the e-tickets got sent to my email successfully. accepted for some reason. Most touts aim to turn a profit at high-demand events. What Viagogo are doing here is employing a rather well-known sales practice, known as the scarcity tactic. Method 2 of 2: . complex market and is driven by supply and demand, with many players involved Given what we now know about viagogos business model (hello smoke. A rise in Viagogo complaints from unhappy customers complaining about the difficulty of reaching the customer support and the site failing to uphold their own ticket guarantee has been prominent. We do everything in our power to prevent tickets from being bought for resale, and are very clear fans should avoid firms like Viagogo. Amazon ceased operating as a ticket agency in March. An example of data being processed may be a unique identifier stored in a cookie. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. So, when you do purchase your tickets, you can rest assured that its via a secure payment system that you can count on.
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