In these circumstances, you will be refunded the entire amount you have paid. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. Stay away, nothing but a fraud factory. Find another way to get your documents, Tip for consumers:Dont use this service. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. Support Manage My Order Thank you for placing your order on VitalChek.com. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. I haven't received my order yet but hopefully it'll come in the next week. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. Customer Care. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. A $15 birth cert turns into $50 because they scam you on the mailing options. Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. Order is reinstated, Order Status changes to Open and Authorize Payment . Although it is more expensive, for your protection we recommend express delivery with UPS. Click here more information about the process. I mean forever. No refund will be issued should the above-mentioned circumstance occur. They give you these long unrealistic wait times on each platform. Kill 2 birds with one stone. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. 3. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. Obtaining a Record With Power of Attorney. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. My advice: call directly to the state office of vital records. Is the money worth spending for expediting? We appreciate you placing your order with VitalChek and sharing your feedback. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. They charge you up front, and do not refund your $$ no matter how bad a job they do! I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. These people are a joke. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. If you provided your email address, VitalChek sent the receipt to your email. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Just call your local county office and ask them for help. Claim your profile to access Trustpilots free business tools and connect with customers. VitalChek estimated 10-15 business days for delivery. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. Gain trust and grow your business with customer reviews. The quickest way to reach us is by private message at Facebook.com/VitalChek. My dad needed his birth certificate in order to apply for TSA Precheck. I have no idea how they are still in business. I ordered a certified copy of my marriage license on 1/26/23. Never received certificate or follow up calls. Not worth the $60.. Thank you for placing your order on VitalChek.com. No response to my emails. Tip for consumers:Don't waste your time or money! I contacted my city that I was born in NY. So I guess I have 50 more business days to gocomplete bull$#*!. Our easy application process will help you find the right agency and certificate for your specific needs. Order has been transmitted to the Agency. What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? All Rights Reserved. The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. I have until July this year to turn this into immigration for my husband or we have to start everything all over again! 8/15/2022 order has not been received. You can find them in your Order Confirmation Email. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. So screw vital check for that. But when I went through the form process and added next day UPS it still said 18-20 days to process. Unacceptable. If you have any questions, please contact customer support. The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) My bank account was already charged and 6 months later, I do not have my order. What do they do with it??? 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. They make it sound so easy t to do. Companies can ask for reviews via automatic invitations. I'm actually worried that a bad character has my info now. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. There isn't anyone at their customer service phone number. You can also email vitals.customerservice@vitalchek.com. VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. Finally, a woman picked up my call and I explained my situation. America's Leading Source for Government Certified Vital Records. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. Ordering my child's birth cert online was easy and simple. Manage My Order. ---------------------------------- This is the worse experience, for people who are dissatisfied, call your bank. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. and then also have to send money to requested state? Poor business. If you deal w someone from this company and it takes 9 months. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. Your IP: Trust me - stay away. They keep emailing me saying there are missing items when no items are missing. If we cancel your order, we won't charge you. We provide application preparation assistance services that will help you save time in any vital record application process. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. Actual times may vary from a day to several weeks. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. Sell it? The quickest way to reach us is by private message at Facebook.com/VitalChek. DO NOT USE THIS SERVICE! But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. I wish I could cancel my order but I'm sure they'd find some way to screw me over. Just be aware. Verification can help ensure real people write reviews about real companies. This page does not include information about canceling Amazon Prime and other digital subscriptions. They charged me almost $60 for the service and I got nothing. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. Your order. The next best way to talk to their customer support team , according to other VitalChek customers, is by calling their 866-561-1694 phone number for their Customer Service department. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. I did see someone post about bad reviews from other sites, but has anyone from Reddit successfully used the site? VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. Cloudflare Ray ID: 7c0ed3101f4e744b NH never returned my calls. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. Then once you have paid they want a ton of things to prove who you are. Go directly to the source. Maybe I just got super lucky, but I am very happy with this service. How Do I Replace My Social Security Card? Received the BC in 4 days. This website is using a security service to protect itself from online attacks. These people are scammers! 37.205.37.43 While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. GetHuman features available: Phone menu & recordings transcribed. when i try to check status it tells me my pin has expired for security. It's far past the time my record could've been useful. Our mobile content is best viewed in the upright/portrait orientation. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. Ask a Question Need to Chat? Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. When I complained, they gave my the NH phone number. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. Waded through the phone tree at OR State, only to be told to call vitalchek. Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. I verified the date of death with the hospital where she died, so I know I provided the correct information. Was give website by Motor vehicle division.Have noticed some sites spell vitalcheck as vitalchek. Chat Hours: i ordered sometime around august 20th. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. My Mother-in-law used a website to order a birth certificate, what should I advise? Thank you for reading. VitalChek's role is to accept payment & get your information to the right place. Ive called several time and never get through due to the high call volume. They asked for all my important documents for my sons birth certificate and then closed the account. Again, thank you for your feedback. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? Tip for consumers:DO NOT USE VITALCHEK!!!! We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. I wish I never went through them. They never answer the phone. Received email on 2/3/23 stating shipping delay. I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. Hello Paul. Find more information about authorization holds here. Manage your Amendment/Correction order, including checking your order status. One week later I had a copy from NY state. This has happened in the past. Order has been transmitted to the Agency. We guarantee 100% success in the delivery of your official vital record application materials to your home address.
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